AI agent for airports
Airport AI agent from Text helps airports worldwide answer questions 24/7, reduce customer service costs, and improve the overall passenger experience with AI powered support on your website, chat, email, and kiosks. Using artificial intelligence (AI), machine learning, predictive analytics, and real time data, our AI agents guide travelers from check in to baggage and services - so airport staff and human agents can focus on value-adding operations. It's the fastest way to bring AI in airports to life while keeping information accurate and on-brand and tailored to the aviation industry.
Key features designed for airports
Let your website talk to passengers
Offer instant answers 24/7 so passengers get what they need - flight info, baggage rules, check in steps, service hours - without waiting. Automated responses cut queues and boost service quality across airports.
Personalized travel guidance
Match passengers to the right option using customer data: fast track vs. standard security, parking choices, lounge access eligibility, and on-airport services. Help with flight delays, baggage handling rules and more. The artificial intelligence agent recommends next steps in natural language to improve conversions and customer satisfaction.
Conversion assistance during key journeys
Proactive nudges help travelers finish forms and flows - pre-travel checklists, lost-and-found forms, special-assistance requests, or ancillary service purchases - reducing drop-off.
Lead generation
Capture opted-in emails and phone numbers to grow databases for offers like parking, lounge upgrades, or priority services - working on autopilot, 24/7.
Multilingual support
Serve passengers in multiple languages to meet traveler expectations at busy airports worldwide and keep passenger flow steady during peak hours. Deliver exceptional customer experience at no additional headcount cost.
Customizing your AI agent
Control allowed skills, tone of voice, and answer length. Reuse skills across channels, and set escalation rules for virtual assistants to fit diverse airline operations and airport services.
Transfer to human agents
When a conversation needs a person, escalate with full context so human agents can resolve fast - without passengers repeating themselves.
Handle tickets
Create and route cases automatically to the right queue (customer care, baggage services, concessions, partners). Managers can track resolutions end-to-end to. Welcome to the new era of more efficient airport operations.
Customer engagement tracking
Track deflection, response time, CSAT, and repeat drivers. Use insights to identify patterns and make data driven decisions that improve operations and passenger experience.
Customer details
Pull permitted customer data - like contact info or booking references - from connected (via MCP) systems to personalize answers while protecting privacy. With AI-driven suggestions, analyzing customer data becomes a breeze.
Quick integrations & automations
Connect knowledge bases and systems used by airlines and airports, then automate repetitive tasks so teams can focus on critical operations.
Operates on web and email
Run the same airport agent AI on your site, help center, and email to keep your service consistent across channels. Starting today, every conversation that AI powered systems hold via website chat, create a data source that AI will use to suggest answers to email tickets.
Improve continuously
Review analytics and iterate safely in staging before publishing updates - so AI powered airport operations keep getting better with real data from every conversation and every ticket resolved.
Why teams pick Text's AI agent for airports
Airport leaders see faster responses, fewer escalations, lower costs due to flight delays, and measurable cost efficiency — without adding headcount.
Airlines and concessions benefit, too: AI agents absorb routine questions, free experts for exceptions, and keep information consistent during disruptions. This is a practical way to use artificial intelligence technologies in airport and airline operations and raise service quality at scale.
Create your airport agent in minutes
Connect your website
Decide where airport AI should appear — on the website, help center, chat, email, or a single page for events.
Upload knowledge sources
Import FAQs, policies, and maps from various data sources. We'll combine real-time data with historical data to train generative AI for accurate answers.
Start winning
We add the AI agent, connect your channels, and you're live — answering passengers on day one and improving operations quickly.
Frequently asked questions
It's software powered by artificial intelligence that answers questions in natural language, recommends next steps, captures leads, and automates routine tasks.
Text is the best fit for airport AI because it ships proven features: 24/7 web and email support, multilingual answers, personalized guidance, and conversion nudges for passengers across airports. When automation isn't enough, the agent routes to human agents with full context and opens tickets automatically, preserving service quality. Built-in analytics, lead capture, and quick integrations help reduce customer service costs and improve airport operations fast. Safe staging and continuous improvement keep AI agents accurate as policies, flight schedules, and airport services change.
Airline operations apply artificial intelligence to passenger-facing workflows: self-service answers about flight schedules, baggage handling, check-in steps, and airport services across the web and email. Using approved customer data, AI agents provide personalized recommendations (lounge access, parking, etc.) and nudge travelers to finish forms or purchases. When needed, conversations escalate to human agents and generate tickets for the right teams so issues move quickly.
Set tone, languages, skills, escalation paths, and answer length. You can mirror the brand and industry terminology used by airlines and airports.
Yes — concise, friendly, or formal, with consistent terminology across channels.
Very. Responses can include flight schedules, baggage allowances, service hours, and links to airport services — always grounded in approved content.
Upload guides, SOPs, policies, and service catalogs, and then plug in real-time data feeds you already share publicly.
Context, such as journey stage or known customer data, helps the agent identify patterns and reply faster, reducing human error and handoffs.
Skills include itinerary lookup (when connected), baggage FAQs, service recommendations, lead capture, and escalation to human agents when needed.
Tickets and transcripts are created automatically by the agent and routed to the right team.
Use staging to test, then publish with one click. Analytics show impact so you can iterate confidently.
Support & documentation
Employ AI agent for your business
Your agents will love it. Your customers will feel it. Your metrics will prove it.
No credit card required.
Leading brands trust Text
Ask our own AI agent anything
Our AI agent is available 24/7/365, ready to answer your questions about our products and guide your setup.
Transform your business with Text's AI agent for airports
No credit card required • 14-day free trial • Cancel anytime
Explore other AI agents
View all agents
AI agent for ecommerce
From shipping questions and exchanges to recovering abandoned carts — Text AI agent for ecommerce resolves customer inquiries, drives conversion rates, and boosts brand loyalty across every channel 24/7
Learn more
AI agent for SaaS
Convert more pipeline with an ai agent for saas that generates leads, answers questions in natural language, and helps users onboard faster.
Learn more
AI agent for iGaming
Intelligent gaming agent that enhances player experience, manages responsible gaming, and optimizes casino operations with real-time analytics.
Learn more
AI agent for finance
Meet the AI agent finance, customer service teams use to resolve questions, qualify interest, and guide people to the right financial products - available 24/7.
Learn more