AI agent for ecommerce

An ecommerce AI agent is an autonomous support assistant that ideally requires no complex setup. It can resolve issues, answer customer inquiries, reduce spam, and pull answers from documentation while using full customer context, such as open tickets. It helps ecommerce businesses and various online stores improve operational efficiency and drive sales — all at a very high ROI.

You can easily customize your AI agent inside the Automations section. Settings include its knowledge sources, skills (like handling tickets), tone of voice, and answer length. Each license comes with a dedicated AI agent, making it simple to set up and control across your ecommerce organization, regardless of whether you're a growing ecommerce business or a leader in the ecommerce landscape.

Owners and Admins have permission to edit AI agent settings, publish changes, and turn the AI agent on or off. This ensures security and proper governance while still leaving room for different divisions, like your ecommerce marketing team, to help improve your ecommerce AI agents as part of conversion rate optimization efforts.

Yes. You can match your AI agent's tone to your ecommerce brand. Options include simple settings, like choosing between a professional, concise, polite, friendly, or casual tone of voice — or even using the entire brand voice guidelines as a knowledge source. It ensures your agent drives customer engagement in a way that aligns with your other ecommerce marketing channels, like email marketing, influencer marketing, etc.

AI agents' responses can be extremely detailed, helping to solve even the most complex consumer cases, showcasing a proven track record. It all depends on the quality of the ecommerce websites and the PDF knowledge source that you provide them with. As a rule of thumb, the more high-quality data you provide to our AI, the better your agent's expertise, improving conversion rates, customer experience, and driving measurable results.

Your AI agent can pull information from websites, ecommerce marketing material, and files. Supported formats include PDF, DOCX, PPTX, TXT, CSV, TSV, and MD (up to 50 MB). With auto-updates, your AI agents ensure you're staying ahead by always giving accurate responses.

The AI agent uses context awareness to understand the details of your unique organization and products. This allows tailored responses, personalized welcomes, and upsell suggestions, which result in a better customer experience and more purchases. It helps brands and ecommerce marketing agencies improve customer connections.

The AI agent comes with flexible skills, such as welcome messages, ticket handling, lead generation, and smooth transfers to human agents, and new skills are added every month.

When enabled, the AI agent can create or update tickets and transfer chats to support agents. If no teammate is available, it logs issues automatically. The tickets created via website chat are then stored to further train AI, which can propose ready responses to tickets for your human agents via live chat and ticketing systems. This is a data-driven approach to self-improvement.

You can preview your AI agent's responses in a widget before going live. Once ready, publish changes instantly. This ensures your ecommerce website delivers consistent, optimized support, helping your team achieve success, drive sales, and enhance customer experience.