AI agent for education
An AI agent for education that answers questions in natural language, qualifies interest, recommends the right plan, and nudges students to finish next steps - 24/7. It helps raise conversion rates, keep response times low, and automate repetitive tasks so staff can focus on complex inquiries while students get timely responses Powered by generative AI and built to improve continuously, it supports service in higher education without adding headcount.
Key features designed for education
Improve customer service — 24/7
Give students and families instant answers about programs, deadlines, aid, and policies. The agent uses approved content to deliver clear communication, set student expectations, and create a welcoming environment — on both chat and email.
Capture and qualify prospective students
Turn visitors into inquiries. The agent collects details, checks fit, and routes students to the right flow, helping education institutions accelerate the enrollment cycle and improve customer service for prospective students and their families.
Check fit and recommend the right plan
Guide students toward programs that match their unique needs. The agent performs lightweight fit checks, makes plan recommendations, and proposes next steps, so students can continue their educational journey with confidence and a positive experience.
Nudge to finish applications (abandoned-form recovery)
Re-engage students who started but didn't finish forms — similar to abandoned-cart recovery. These nudges help students complete tasks, protect the institution's reputation for excellent customer service, and lift outcomes.
Onboard new students faster
After admission, the agent answers setup questions, surfaces resources like course material and orientation steps, and shortens time-to-value, so students start strong. That means student engagement and a smoother student experience across learning environments.
Operates on web chat and email
Meet students where they already are: your website and inbox. 24/7 chat availability reduces queues, improves customer service, and helps students at any hour. When working with email, your AI agent ensures responsive support by suggesting one-click responses to the most common questions, allowing your human reps to get through their inbox quickly.
Improve customer experience continuously
Built on ML/NLP, the agent learns from interactions and becomes more helpful over time. It supports high-quality customer service, effective communication, and measurable service impact for students and staff alike.
Quick integrations
Launch fast with integrations and digital tools. Connect the agent to key resources you already use via MCP, so students can self-serve, access info, and keep momentum.
Why teams pick Text's AI agent for education
Schools and higher education programs choose Text's AI agents to provide excellent customer service at scale. Our AI agent keeps working after hours, reduces manual work, and creates a competitive advantage through faster answers and better outcomes for students.
The result is service that aligns with a customer-centric mindset, and meaningful connections with students during every phase of the academic journey
Create your education agent in minutes
Connect chat and email
Enable chat and inbox, so the agent can answer instantly, capture interest, and keep students moving. This elevates customer service in higher ed and helps students finish tasks.
Configure checks and next steps
Define the agent's skills and knowledge sources. With self-service tools, students get personalized support that fits individual needs.
Start winning
Go live fast and track impact — spot common questions, find stalls, and streamline processes for better student experiences.
Frequently asked questions
It's an assistant that uses artificial intelligence to answer questions, qualify interest, recommend plans, and automate repetitive tasks across chat and email for higher education and school sites.
By aligning answers to student expectations, re-engaging unfinished forms, and guiding students through next steps, it boosts student engagement while maintaining the highest student experience.
Yes — within your approved content, the agent can answer common questions about academic advising, mentorship programs, and campus resources, giving students fast guidance and effective communication to help guide each student's unique journey.
Yes. School districts and higher education teams can configure policies and content, so students across campuses can access the right info and feel supported during their academic journey.
You can collect lightweight student feedback signals and route them to the right owner. The agent focuses on approved content and new technologies that fit policy, maintaining trust and a positive experience for students.
Yes. Faster answers, the highest customer service skills, fewer hand-offs, and better routing help improve customer service and protect your institution's reputation.
The agent points students to learning experiences, orientation steps, and lesson plans, ensuring students know how to begin, what to read, and where to go, so students learn with less friction.
Strong customer service in schools and higher education keeps response times low and provides clear communication that aligns with student expectations, boosting student success and engagement. It also streamlines processes by automating repetitive tasks, reduces staff load for small teams, and protects the institution's reputation for a competitive advantage across the enrollment cycle.
Support & documentation
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