Recipes

Chat transcript feature

To implement the chat transcript feature, you need to set the transcript_email thread property in the routing namespace. The value of this property should be set to the email address of the requester.

customerSDK
  .updateThreadProperties({
    chatId: "ON0X0R0L67",
    threadId: "OS0C0W0Z1B",
    properties: {
      routing: {
        transcript_email: "john.doe@example.com",
      },
    },
  })
  .then((response) => {
    console.log(response);
  })
  .catch((error) => {
    console.log(error);
  });

Hard limit error handling

In order to handle hard limit error properly, you can listen for this specific disconnect reason and then react accordingly. In our case, we are showing simple information that our agents are not available at the moment.

customerSDK.on("disconnected", ({ reason }) => {
  if (reason === "users_limit_reached") {
    console.log("Our agents are not available at the moment");
  }
});

Overview

Reference

Chat transcript feature

Hard limit error handling

​Chat transcript feature

​Hard limit error handling

Chat transcript feature

Hard limit error handling