text|Features

AI Agent

Automate sales and customer service with AI that’s smart, responsive, and always on.

AI-powered chat widget showing a conversation with Text App's AI agent assisting with a stuck parcel. The agent provides updates, tags chats for human agents, and creates a support ticket. Around the chat, three feature callouts are highlighted: Contextual awareness: They adapt to every chat based on who’s asking, what they need, and what happened before. Skill automation: Let your agent's multi-step reasoning act in the background with no chat disruption. AI skills: Your autonomous AI agent knows what to do and how to do it — fast.
AI-powered chat widget showing a conversation with Text App's AI agent assisting with a stuck parcel. The agent provides updates, tags chats for human agents, and creates a support ticket. Around the chat, four feature callouts are highlighted: Contextual awareness: They adapt to every chat based on who’s asking, what they need, and what happened before. Agent personalization: Your task automation agent matches your brand tone and voice seamlessly. Skill automation: Let your agent's multi-step reasoning act in the background with no chat disruption. AI skills: Your autonomous AI agent knows what to do and how to do it — fast.

Designed to think, built to act

Your smart conversational assistants understand the goal, figure out the steps, and get things done, powered by large language models.

You say it

They get it

They act

You see results

Context-aware chat, any place, any time

A smart AI agent tracks past chats, uses connected assets, and taps into your integrations to take the right action at the right time.

Website behavior tracking

They track visited pages, time on site, and more for deeper chat context in real-time support.

Past ticket history

Your agents have access to previous conversations to avoid repeating questions.

Task delivery

Smart assistants deliver results with a customer-focused approach, without exact commands.

Customer details

AI assistants can personalize every reply with names, emails, and purchase history for more human-like chat experience.

Context-aware AI

They seamlessly chat with customers and perform tasks in the background to maximize usability.

Coming Soon

Archived chat context

AI agent pulls context from past conversations to act with full awareness.

Coming Soon

Integrations and automations data

They can add data from apps and services to the Text App ecosystem.

Coming Soon

Ecommerce sales data

Agents know what customers bought before, so they can help them buy again or discover something new.

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An informed assistant in your chat window

Blending vector, hybrid, and web search to deliver accurate, real-time answers, powered by large language models.

A central hub connected to resources like Help Center, Privacy Policy, Returns, Homepage, FAQ, and Terms & Conditions, representing a built-in knowledge base for trusted information.A central hub connected to resources like Help Center, Privacy Policy, Returns, Homepage, FAQ, and Terms & Conditions, representing a built-in knowledge base for trusted information.

Knowledge hub

Pulls information from your trusted sources with their built-in repository.

A web address with search results, representing the ability to pull up-to-date information from the internet for customer queries.A web address with search results, representing the ability to pull up-to-date information from the internet for customer queries.

Active web search

Scans the internet for the latest info, ensuring up-to-date details in chats.

Chat exchange where a customer asks about switching to a plan and receives an instant response, highlighting real-time processing to reduce wait times.Chat exchange where a customer asks about switching to a plan and receives an instant response, highlighting real-time processing to reduce wait times.

Live-streamed processing

Reduces wait times by sharing their thinking in real time.

Personal touch to bring it all together

Natural and intuitive AI chat agent that speaks your brand language automatically.

Interface settings showing tone of voice and answer length options, highlighting the ability to keep communication friendly and aligned with brand identity.Interface settings showing tone of voice and answer length options, highlighting the ability to keep communication friendly and aligned with brand identity.

AI-generated answers and resolutions are powered by your business knowledge.

A customer chat where an AI agent responds with a personalized, relevant offer, emphasizing tailored and on-point interactions.A customer chat where an AI agent responds with a personalized, relevant offer, emphasizing tailored and on-point interactions.

Personal replies are enriched with customer data from every source.

Monitored usability and performance at its finest

Track how your goal-oriented assistant performs and where they need backup.

Dashboard card showing “Resolved chats (powered by AI)” with 5.1k resolved chats, an increase of 201 compared to 4.9k in the previous period.Dashboard card showing “Resolved chats (powered by AI)” with 5.1k resolved chats, an increase of 201 compared to 4.9k in the previous period.

Resolved chats

An AI-generated report tells you how well the agentic AI managed the multi-turn conversation flow.

Dashboard card showing “CSAT score” of 89.4%, a 10% increase compared to 79% in the previous period.Dashboard card showing “CSAT score” of 89.4%, a 10% increase compared to 79% in the previous period.

CSAT score

Quick post-chat form ratings, where customers can rate their experience with smart conversational assistant.

Dashboard card showing “CSAT survey responses” at 3.4k, an increase of 212 compared to 3.2k in the previous period.Dashboard card showing “CSAT survey responses” at 3.4k, an increase of 212 compared to 3.2k in the previous period.

CSAT survey responses

Survey responses where you can see your clients’ chat experience with LLM-backed automation.

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From text to action

An AI agent that thinks, plans, and executes, not just talks.

Frequently asked questions

Yes. Unlike chatbots, AI agents can retain context and memory to personalize their actions over time.
Absolutely. We use secure APIs, permissions, and data handling practices to ensure your information is protected and always under your control.
Not at all. If you can send a message, you can use an AI agent. Just tell it what you need, like you would to a human assistant.
Sign up, connect your tools, and assign a task to your AI agent. You’ll see it in action within minutes.
Yes. The more you use it, the better it gets at understanding your preferences, routines, and the way you work, making it smarter and more helpful with every interaction.
Task reasoning in AI agents involves interpreting the user’s intent, breaking it into actionable steps, and deciding the best sequence to achieve the goal. The agent uses context, past interactions, and available tools to choose how and when to act, adapting along the way if things change.
Yes, you can use AI Skills, Workflows, Knowledge Hub, and response personalization options to ensure the AI agent speaks your brand identity and customers are confident in using it.
An AI agent is a smart assistant that understands your requests and can take action (like scheduling meetings, sending reminders, or pulling information) without you needing to manually do it.
Chatbots are built for simple conversations. AI agents go further: they understand goals, remember context, use tools, and complete real tasks for you.
From scheduling and follow-ups to summarizing content, managing workflows, and sending updates, AI agents are designed to support a wide range of business and personal productivity tasks.
No, you can type naturally. AI agents understand your intent, break it down into steps, and figure out the best way to get it done.
Yes. AI agents can integrate with common apps and tools to take action directly within your existing workflow.
The combination powers context-aware responses by retrieving the most relevant information — using semantic similarity (vector), a mix of keywords and meaning (hybrid), and real-time data from the internet (web) — to ground the AI's answers in accurate, timely context.
You can adjust the response length and tone of voice manually from the provided options or choose the automatic option. The AI agent will match the responses' length and tone to the provided knowledge sources.