text|Features

AI help desk

Waiting is a thing of the past. With Text App AI help desk, your team resolves issues faster and your customers notice the difference.

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View of the Tickets section in the Text App, showing an example customer conversation.View of the Tickets section in the Text App, showing an example customer conversation.

Stay organized and efficient

Centralize customer messages, streamline teamwork, and maximize productivity — all in one place.

Ticket rules

Trigger actions automatically and streamline support with rules. Use templates or customize your own.

Ticket actions being automated through conditional rules and templates in the Text App

Ticket assignment

Assign tickets based on team roles and language skills so the right person handles every request.

Support ticket being assigned based on agent roles and skills in Text App.

Prioritization

Help agents know what to tackle first with smart prioritization and clear status tracking.

Ticket marked with a priority level and status being tracked in Text App.

Filters

Filter tickets by status, type, or priority and save them into folders to always keep key cases visible.

Support tickets being filtered in Text App.

Ticket details

See all the key info, like ticket status, priority, and assignee, to help agents act quickly

Ticket details such as status, assignee, and priority being displayed in Text App.
Ticket actions being automated through conditional rules and templates in the Text AppSupport ticket being assigned based on agent roles and skills in Text App.Ticket marked with a priority level and status being tracked in Text App.Support tickets being filtered in Text App.Ticket details such as status, assignee, and priority being displayed in Text App.

AI help desk tools for smoother support

Handle support faster with AI-powered help desk tools that tag, summarize, and streamline tickets, so your team can stay focused on solving, not sorting.

  • Interface showing AI-generated message suggestions based on chat context.Interface showing AI-generated message suggestions based on chat context.

    Ticket summary

    Summarizes ticket context in seconds for faster handoffs and decisions.

  • Text enhancement highlighting AI-improved grammar, tone, and clarity in a customer message.Text enhancement highlighting AI-improved grammar, tone, and clarity in a customer message.

    Language detection

    Detects ticket language and routes it to the right agent automatically.

  • AI-recommended tags appearing based on conversation content.AI-recommended tags appearing based on conversation content.

    Tag suggestions

    Suggests relevant tags instantly to keep tickets organized and easy to find.

  • Message tone being refined by AI in Text App to match the brand voice and customer’s communication style.Message tone being refined by AI in Text App to match the brand voice and customer’s communication style.

    Text enhancement

    Adjusts tone and clarity to match your brand and customer style.

Try Text App help desk features for free

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Seamless support from first message to resolution

Help desk is part of the Text App all-in-one workspace — working seamlessly with chat, bots, and automation to deliver smooth, connected support from start to finish.

View of Inbox in Text App interface.View of Inbox in Text App interface.

Inbox

Customers move from AI agent to human to follow-up ticket in one smooth workflow. From one conversation to hundreds, your team stays fast, focused, and personal.

Support performance data being displayed in reports in Text App.Support performance data being displayed in reports in Text App.

Reports

From subtle trends to sudden spikes, Text App detects what’s shifting in your customer data and helps your team act fast to improve, adapt, and grow.

Common customer questions being answered instantly with AI agentCommon customer questions being answered instantly with AI agent

AI agent

Answers common questions instantly, using your company’s content and past chats. Always in the tone you prefer.

They improved customer support with AI help desk

  • Brastel logo

    39% less time spent per ticket

  • P Four P logo

    4,000 tickets per week using automation

  • Valley Driving School logo

    100+ tickets handled in 4 hours via prioritization and tagging

Text App Features

Use the AI ticketing system to scale support

Frequently asked questions

AI help desk — also known as AI-powered help desk ticketing system — uses artificial intelligence to turn customer service messages into organized, trackable tickets. It helps your team manage incoming requests, assign tickets, suggest tags, summarize issues, and even polish replies. All with support from an AI agent that works behind the scenes to streamline your workflow.

Text App is an AI customer service platform that blends live chat, helpdesk ticketing, and an AI agent into one workspace. It helps businesses manage chats, emails, and social messages in a single view, while AI agent handles repetitive questions instantly.

It’s most effective when your AI-powered service desk becomes a seamless part of your customer experience. Top use cases include:

  • Handling post-purchase questions, such as shipping and returns.
  • Turning contact form messages into trackable tickets.
  • Following up on abandoned carts or payment issues.
  • Using AI to tag, prioritize, and assign tickets automatically.
  • Helping agents respond faster with suggested replies and summaries.

  • Ticket management
  • Assignment & prioritization
  • Status tracking
  • Internal collaboration
  • Automated workflows
  • Tags & filters
  • Customer history
  • Reporting & insights
  • AI-powered tools
The AI help desk is built into Text App’s unified inbox, where tickets, chats, and automation come together in one streamlined workspace. Because it’s part of the same space as your chat tools, bots, and team chats, agents can move from real-time conversations to follow-up tickets without losing context and deliver fast, personal support from start to resolution.