Handle it all with Inbox
Your all-in-one command center for customer conversations. Turn scattered messages into a single flow.
Leading brands trust Text
Every conversation,
crystal clear.
Inbox brings all your customer messages into one view, allowing your team to focus on delivering great service.
Clarity
Every channel and message is in one clean workspace.
Organization
Chats and tickets are synced to keep every conversation on track.
Speed
Reply faster with AI tools while keeping your focus and human touch.
Context
Make replies personal with customer history and details in sight.
Intelligent automation
A smart assistant inside Text App that not only responds, but completes tasks for your customers.
AI agent
Your AI agent understands what customers need, figures out the next steps, and manages conversations without constant oversight.
Context-aware
Responses stay relevant with past tickets, customer behavior, and full chat history.
On-brand
Every reply sounds like you, staying consistent, personal, and always true to your voice.
Scalable, reliable coverage
The AI agent scales effortlessly to match demand, so your human team stays unburdened.
All you need,
right where you chat
Chat isn’t just messaging.
It’s a complete workspace with tools for context, collaboration, and quick replies.
Chats
Manage real-time conversations from web, mobile, messengers, and SMS. Assign, transfer, and resolve all chats in one place.
Message box
More than typing. Add internal notes, share files, or let Copilot suggest replies.
Refine text
Use AI to adjust tone, rephrase sentences, or correct grammar with one click.
Message sneak peek
See what customers type before they hit send and stay one step ahead.
Customer details
Instant context: total visits, past chats, contact info, browser type, and more.
Text has given me agency, freedom, and the ability to focus on the next phase of our efficiency drive.
Duncan Andrews
CRM & Digital Manager, Wembley Stadium
See how easy customer service feels with Text App.
Sign up for freeKeep every
request on track
Turn customer requests into clear, trackable tickets that keep your team aligned and every issue moving forward.
Tickets
Stay on top of every request in a single shared view. Assign, prioritize, and track progress from start to resolution.
Summarize tickets with AI
AI summaries capture context, so your team understands each ticket and responds confidently.
Answer with Copilot
Reply faster with AI-drafted responses that match your tone and context. Review, tweak, and send.
Ticket rules
Set rules to assign, prioritize, or tag tickets automatically.
Ticket templates
Use templates for common requests to reply faster.
Forwarding from email
Manage emails and other requests in one place.
Focus on what matters most
Organize tickets and chats with custom filters for status, type, or priority, ensuring key cases are always visible.
Get started now and never lose a customer message again.
Frequently asked questions
Inbox is the central hub where all customer communication comes together. Chats, tickets, and messages from different channels live in one place, so your team can stay organized and focused.
Yes. Inbox is built for live service. You can chat with customers in real time, supervise conversations, and even see what they’re typing before they hit send.
Yes. Copilot suggests replies based on your knowledge base, AI helps tag conversations, and you can refine text for tone or clarity in one click. AI keeps support fast, accurate, and consistent.
Yes. Any chat can become a ticket with one click — complete with transcript, tags, and context. That way, follow-ups and after-hours requests never slip through the cracks.
Yes. Set up branded team addresses so every reply comes from your own domain. Customers see professional, on-brand communication every time.
Inbox connects with the channels your customers already use — from web chat and mobile to email, Messenger, and more. All conversations flow into one clean view.
Definitely. Inbox can route new requests to the right person automatically, or let agents pick them up manually. You can also transfer ongoing chats seamlessly when needed.
Of course. Save your best replies as canned responses or email templates. With shortcuts, your team can answer common questions instantly and keep communication consistent.
Security is built in. All conversations are encrypted in transit and at rest, with strict access controls to protect your data and your customers’ privacy.
Inbox is part of Text App. Pricing depends on your team size and plan, but every plan includes Inbox features. You can start for free and upgrade as you grow.