The website widget can be fully customized to match your brand and provide a smooth experience for your customers.
How to access the website widget customization
Click on the three dots icon next to your website.
Select Customize.
You’ll be redirected to an on-site configurator with a live preview of your widget on your website.
Customization options
You can customize your widget in three main areas:
Appearance
Language
Visibility
Appearance
In the Appearance section, you can adjust the look and feel of the widget:
Theme — choose between light or dark mode.
Primary color — select from preset colors, pick your own, or use More color customization to fine-tune individual areas of the widget.
Language
The website widget is available in 48 languages, and you can select your preferred language using the dropdown menu.
This setting changes only the language of the widget interface. It does not translate customer or agent messages.
You can also customize text elements, including:
Welcome message
Default customer name
Message placeholder
Offline info — displayed when agents are away, and no human or AI agent is available to accept the chat.
Queue info — displayed when customers are waiting in a queue.
Privacy policy — allows you to set and enable a consent message to inform your visitors about how their data is handled during chat.
For more details on adding a Privacy note to your website widget and ensuring legal compliance, see our article.
Visibility
The Visibility section allows you to control where and how the website widget appears:
Alignment — choose whether the widget appears on the left or right side of your website.
Edge distance — adjust spacing from the side and bottom edges, ensuring it doesn’t overlap important website content.
Device display — decide whether the widget should also appear on mobile devices.
Saving your changes
Once you finish customizing, click Save changes to apply the updates to your website widget.
With these options, you can make sure your widget matches your branding, supports your customers’ language, and is displayed exactly where you want it.
Questions?
If you have any questions about this article, feel free to start a chat with one of our Support Heroes. They are available 24/7 and always ready to provide additional information on adjusting your Text App license.