Introducing Text Intelligence — our AI-powered solution integrated directly into Text App. It's designed to refine the way you connect with customers by delivering faster, more personalized, and more efficient support experiences.
From intelligent chat assistance to actionable insights, Text Intelligence brings cutting-edge AI into every interaction, helping your team work smarter, not harder.
This article explores the benefits of Text Intelligence and our commitment to developing it on a secure, reliable foundation. Looking for a proper customer communication solution for your business? Try Text App for free and experience a product designed with dedication and care!
What are some of the benefits of Text Intelligence?
Reduced wait times: AI Agents facilitate instant answers to common questions automatically, 24/7.
Improved customer satisfaction: AI Agents offer more tailored and human-like experiences than traditional self-service options.
Increased efficiency: Your teams benefit from AI-driven response suggestions and chat categorization tools.
Consistent accuracy: AI Agents can minimize human error by providing consistent and accurate responses.
Optimized agent availability: By handling routine inquiries, AI Agents allow your team to tackle more complex issues.
What AI features are available in Text App?
Text App offers a variety of AI features tailored to refine communication and enhance customer support.
Do you need to take any additional actions to use the AI features in Text App?
AI features are seamlessly integrated into Text App so you can use them immediately. There is no need to sign an AI addendum or provide additional consent. This is because AI features are considered part of the standard LiveChat product and are therefore covered by our Agreement, as outlined in our Terms of Use
How do you get started with the AI features in Text App?
To get started with the AI features, simply log in to Text App. You will see all the AI features available on your price plan.
Is your AI chat truthful and fair?
While AI technology offers significant benefits, it is important to recognize its inherent limitations. As with any technology, the AI features, including our AI Agents in Text App, are prone to error and may occasionally provide inaccurate, outdated, or misleading information. Despite their sophistication, AI-driven features may rely on data that may be outdated or not entirely accurate. Please note that the accuracy or reliability of the AI Agents in Text App isn’t guaranteed.
It’s useful to understand the phenomenon known as “hallucination” in AI, where the system may generate statements that appear logical but are not factually correct. For this reason, it is advisable to approach AI-generated information with a skeptical eye and verify it with reliable sources to ensure its veracity.
Moreover, when utilizing AI-generated outputs, it’s essential to process this information responsibly to ensure non-discrimination and compliance with privacy laws. Even if the AI’s output is factually accurate, it should not promote or reinforce any form of discrimination. This means avoiding stereotypes, biases, and prejudiced statements or assumptions.
Therefore, we strongly recommend that you verify the accuracy and relevance of the AI information provided, especially in situations that require accurate and up-to-date knowledge, as we are not liable for any errors or inaccuracies that may occur using the AI models.
The AI models, like those used in Text Appt, are trained on extensive data, including interactions with many different users. Consequently, the AI features in Text App may occasionally produce similar or familiar responses to other customers due to the extensive training and exposure to a wide range of queries and conversations. This does not mean that the responses are not accurate or helpful. Knowing of this possibility, you can critically evaluate the information provided and seek additional clarification if necessary.
Responsibly using the AI features within Text App, particularly in customer service, requires a high level of vigilance and awareness of their limitations. By reviewing results and ensuring ethical use, you can maximize the potential of AI technology in a beneficial, ethical, and legally compliant manner.
Who owns the outcomes from the AI features?
At Text, we firmly believe that the outcomes generated by our AI features belong to you, our customer. This includes any insights, responses, or results produced by our AI technology during your use of Text Appt. We respect your ownership and ensure that the value created by these AI integrations directly benefits your business.
How does Text App ensure GDPR compliance when using AI?
When we select an AI partner as a sub-processor with a primary focus on communication and customer service enrichment, we finalize a data processing agreement to secure the exchange of information. We authorize these partners to process your data in accordance with and only for the purpose specified in our Privacy Policy and Data Processing Addendum (DPA).
Our DPA binds these partners, and any international transfer of personal data is carried out under the terms of the DPA, using Standard Contractual Clauses (SCC) as a transfer mechanism. The details of data transfers can be found here.
What data is shared with the AI-authorized partners within Text App?
We do not share data to train the AI models of our suppliers.
Queries are not utilized to train and improve the AI partners’ models.
When you use certain AI features within Text App, specific data you provide is shared with authorized AI service providers to enhance customer support.
The data shared intentionally includes:
Input you provide during Text App onboarding
Content of agent-written messages
End user queries
Chat content when an agent transfers a chat or generates a chat summary
Agent-selected input
System responses
Other related metadata
AI-authorized partners do not use these interactions to build personal user profiles.
Where do AI-authorized partners, like OpenAI, store data within Text App?
Input and other content are stored in accordance with the storage and hosting policies of each authorized AI partner. For example, OpenAI stores data on its systems in the US and around the world.
How does Text protect data privacy during AI training?
At Text, we take your data privacy seriously. We use customer data to improve our AI features, but we never share it with other customers. Here’s how we keep your data secure when training our AI:
Your data is never mixed: We ensure that your data is never mixed with anyone else's, ensuring the highest level of privacy.
Sharing only what’s needed: We share only the data necessary for the AI to work properly. We don’t share anything else, and we definitely don’t use your data to train other companies’ AI models.
Encrypted connections: All data going to and from our AI partners is encrypted, like a locked vault. This extra layer of security protects your data from unauthorized access.
Transparency is our policy: We’re upfront about how we handle your data. Our Privacy Policy and DPA explain exactly when and how we might share your data with the trusted partners who help us run Text App, including our AI partners.
Your data, your choice: You have the right to control your data. You can request that we delete your personal data from our systems following the guidelines set out in the GDPR.
We encourage you to check out our Privacy Policy for a more detailed explanation of how we handle your data.
By putting your privacy first, Text App creates a safe and secure environment where you can benefit from AI-powered customer support.
So what are you waiting for? Start using Text Intelligence today and don’t miss out on the opportunity to take your customer support to the next level!