As a Text Partner Program team member, I research companies that outsource customer service at scale, evaluate customer support outsourcing performance, and benchmark customer satisfaction outcomes across industries. I apply criteria on quality control, multilingual support, and specialized expertise to rank the best on the market.
Top companies for customer service outsourcing
Choosing the right partner for customer service outsourcing means finding providers with proven CX excellence, multilingual depth, advanced automation, and rock solid security. Look for global delivery, industry specialization, measurable CSAT gains, and scalable teams that ramp fast.
Top companies in the local market pair deep CX expertise with flexible delivery, regional language talent, and certified data protection. They showcase sector playbooks, AI copilots, transparent reporting, and agile staffing that scales with seasonal and growth demand.
How we choose curated companies
With over 20 years on the market, Text is a leader in customer service outsourcing. We evaluate other companies because we know what great service truly means. We have worked with thousands of businesses, giving us deep expertise, authority, and market insight. Listed firms hold strong reputations in respected listings and appear in random order after our vetting.
Our verified partners are reliable and diverse, matching unique customer needs with flexible models and proven delivery. Each brings industry depth, documented results, and active customer engagement. Explore available reviews, real use cases, and success stories from ongoing collaborations.
| Name | Review | Website | Minimal project size | Employees | Services they provide | |
|---|---|---|---|---|---|---|
 | Conectys | — | conectys.com | $250,000+ | 1,000 - 9,999 | content moderation services, customer service outsourcing, call center services |
 | TDCX | 4.2/5 | tdcx.com | $100,000+ | 10,000+ | customer service outsourcing, sales outsourcing, business consulting, call center services |
 | Helpware CX | 4.9/5 | helpware.com | $5,000+ | 1,000 - 9,999 | customer service outsourcing, back office outsourcing, call center services |
 | Magellan Solutions Outsourcing Inc | 3.9/5 | magellan-solutions.com | $10,000+ | 250 - 999 | customer service outsourcing, back office outsourcing, call center services, sales outsourcing, finance & accounting outsourcing (fao) |
 | Peak Support | 4.9/5 | peaksupport.io | $10,000+ | 1,000 - 9,999 | customer service outsourcing, call center services |
 | ModSquad | 4.4/5 | modsquad.com | $1,000+ | 10,000+ | customer service outsourcing, ai consulting, crm consulting and si, call center services, content moderation services |
 | Hugo Inc. | 4.6/5 | hugotech.co | $1,000+ | 1,000 - 9,999 | customer service outsourcing, back office outsourcing, call center services, content moderation services, data annotation services |
 | EverHelp | 4.9/5 | ever-help.com | $5,000+ | 250 - 999 | customer service outsourcing, back office outsourcing, call center services, sales outsourcing |
 | SupportYourApp | 4.7/5 | supportyourapp.com | $1,000+ | 1,000 - 9,999 | customer service outsourcing, call center services, back office outsourcing, data annotation services |
 | Open Access BPO | 4.1/5 | openaccessbpo.com | $10,000+ | 1,000 - 9,999 | customer service outsourcing, back office outsourcing, transcription, translation |
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Conectys
Conectys is a global BPO that marries AI-native technology with human empathy. They run 15+ delivery hubs, offering content moderation and CX in over 35 languages. This setup is ideal for scale-ups that need a sophisticated, multilingual support structure. They fit right in if you need to handle complex user interactions or safety workflows without losing the human touch or breaking the bank on efficiency.
Their "AI-native" DNA is the real differentiator here, promising smarter automation alongside skilled agents. It’s not just about bodies in seats; it’s about tech-enabled efficiency. You should pick Conectys if your brand faces complex content moderation challenges or needs rapid deployment across diverse global markets. They offer the robustness of a large player with the agility required by digital-first brands.
Rating
Website
Employees
1,000 - 9,999
Minimal project size
$250,000+
Use case
Best for digital-native brands and scale-ups needing a mix of AI automation and human moderation. Their sweet spot is managing complex content safety workflows and multilingual CX for rapidly expanding tech companies. If you need to launch support in 30+ languages simultaneously while keeping a handle on cost and quality, their 'AI-native' hubs offer the perfect launchpad.
Industries
- Hospitality
Pros
- AI-native platform ensures incredibly fast response times for users
- Offers robust multilingual support across more than 35 global languages
- Deep expertise in handling complex content moderation safety workflows
Cons
- Rapid scaling periods can occasionally strain internal process flows
- Heavy automation might feel slightly impersonal to some older customers
- Pricing structures can be complex due to the mix of AI and human agents
TDCX
TDCX is a premium boutique BPO serving some of the world’s biggest tech and luxury brands. They specialize in high-touch CX, sales, and digital marketing, operating from swanky offices that keep agent morale high. For customer service outsourcing, they fit enterprises that prioritize brand reputation and require a partner who can integrate seamlessly with internal teams to deliver a "white-glove" experience.
Speed and quality usually conflict, but TDCX manages to deliver both, known for rapid ramp-ups and award-winning workplace culture. This results in highly engaged agents who stick around. You should pick them if you are a high-growth tech firm or luxury brand where service quality is non-negotiable, and you need a partner that acts more like a strategic consultant than a simple vendor.
Rating
4.2/5 on G2 (as of December 2025)
Website
Employees
10,000+
Minimal project size
$100,000+
Use case
The go-to choice for prestige brands and top-tier tech firms where brand image is everything. They excel in creating high-touch, 'white-glove' support environments that mirror the culture of the clients they serve. Ideal for enterprises that want their outsourced team to sit in award-winning offices and feel like a true extension of their internal corporate culture.
Industries
- Hospitality
- Media & Entertainment
- Financial services
- Technology
- E-commerce
Pros
- Delivers a premium white-glove service experience for high-value brands
- Award-winning office culture results in exceptionally high agent morale
- Consistently maintains high agent retention rates compared to industry
Cons
- Services come at a significantly higher price point than standard BPOs
- Strict adherence to performance metrics can create high-pressure vibes
- Less flexibility for smaller clients needing non-standard custom setups
Helpware CX
Helpware CX ditches the "call center" stigma for a "people-as-a-service" model. They build customized support and back-office teams that are culturally aligned with your brand, rather than generic pools of agents. This bespoke approach fits modern businesses looking for specific skill sets or language nuances, ensuring that the outsourced team feels and sounds exactly like an extension of your in-house crew.
The standout feature is their "pit crew" mentality—treating agents as vital professionals, which slashes turnover rates. They invest heavily in agent well-being and career paths. You should pick Helpware if you want to move away from transactional outsourcing and build a long-term partnership where cultural fit and agent retention are critical to your customer experience strategy.
Rating
4.9/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$5,000+
Use case
Perfect for modern businesses that want to build a dedicated 'dream team' rather than renting a crowd. Their expertise shines in specialized sectors like cybersecurity, fintech, and healthtech where agent knowledge is critical. If you view support as a brand differentiator and need agents who are culturally aligned and highly engaged, their custom-recruited teams are the answer.
Industries
- Charities
- Foundations & Non-Profits
- Professional Services
- Automotive
- Technology
- Healthcare
- E-commerce
- Hospitality
- Education & Universities
- Financial services
- Other
- Media & Entertainment
Pros
- Unique pit crew mentality fosters a deeply collaborative team environment
- Builds custom-recruited teams that align perfectly with your brand voice
- Invests heavily in agent well-being to ensure long-term staff retention
Cons
- Agents may require extra training to fully grasp subtle cultural nuances
- Custom team recruitment takes longer to launch than generic shared pools
- Bespoke service model commands a premium cost compared to budget firms
Magellan Solutions Outsourcing Inc
Based in the Philippines, Magellan Solutions is a champion for SMEs and entrepreneurs. They provide a full spectrum of inbound, outbound, and back-office services without the massive minimum seat requirements of larger competitors. This makes them a perfect fit for smaller businesses dipping their toes into outsourcing, offering a guided, hand-held experience to set up operations efficiently and affordably.
They shine with a family-oriented vibe and ISO-certified security, proving you don't need a massive budget for professional governance. They are uniquely accessible to startups. You should pick Magellan if you are an SME looking for a cost-effective, scalable partner that will guide you through the complexities of BPO, rather than just throwing a contract at you.
Rating
3.9/5 on Google (as of December 2025)
Website
Employees
250 - 999
Minimal project size
$10,000+
Use case
A lifesaver for SMEs and startups making their first foray into outsourcing. They provide a safe pair of hands for businesses that need professional inbound/outbound services without the daunting minimum commitments of big BPOs. Their experience spans healthcare, legal, and utility sectors, offering a guided path to setting up secure, ISO-certified operations on a budget.
Industries
- E-commerce
- Healthcare
- Technology
- Media & Entertainment
- Travelling
- Hospitality
Pros
- Highly accessible services for small businesses with limited initial budget
- Maintains strict ISO-certified security standards despite lower pricing
- Does not enforce the massive minimum seat requirements of larger BPOs
Cons
- Office facilities are functional but lack the luxury of premium competitors
- Language barriers can occasionally hinder complex conversational nuances
- Reporting tools are effective but may lack advanced real-time dashboards
Peak Support
Peak Support is built for the chaos of hyper-growth. Led by US-based management, they offer dedicated customer service and tech support teams in the Philippines and Colombia. Their model is designed for high-stakes environments, fitting seamlessly into the workflows of fast-growing tech companies that need to scale support volume up and down without a drop in ticket resolution quality.
Their leadership is incredibly hands-on, often participating in client strategy sessions, which is rare. They pride themselves on handling complex tickets that other BPOs deflect. You should pick Peak Support if you need a responsive partner that can pivot instantly with your product updates and act as a true extension of your team, tackling the hard stuff, not just the easy FAQs.
Rating
4.9/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$10,000+
Use case
Designed for the 'hair on fire' growth phases of tech startups. They thrive in chaotic, high-volume environments where processes change weekly. Their team integrates deeply, often working directly in your Slack and Jira. Best for companies that need a partner to not just answer tickets, but to help build the support infrastructure and handle complex, tier 2+ technical issues.
Industries
- E-commerce
- Hospitality
- Professional Services
Pros
- Leadership team is hands-on and often joins client strategy meetings
- Agents are trained to handle complex technical tickets, not just FAQs
- Integrates seamlessly into your internal Slack channels for real-time chat
Cons
- Steep learning curve during onboarding as they integrate deeply with you
- Billing processes can sometimes be manual and less automated than others
- Time zone overlaps can be tricky to manage during the initial setup phase
ModSquad
ModSquad flips the script with a distributed network of "Mods"—remote pros working from 70+ countries. They specialize in community management, CX, and social engagement. This gig-economy model is a natural fit for gaming, entertainment, and digital apps requiring flexible, 24/7 coverage. It allows brands to tap into a workforce that actually uses and loves the products they are supporting.
The "Fans for Hire" concept is their ace; you get agents who are genuine enthusiasts, not just employees reading a script. Their on-demand scalability is unmatched for product launches or seasonal spikes. Pick ModSquad if authenticity is your currency and you need highly flexible, culturally attuned community engagement that traditional centers simply can't replicate.
Rating
4.4/5 on G2 (as of December 2025)
Website
Employees
10,000+
Minimal project size
$1,000+
Use case
The ultimate solution for gaming studios, community-driven apps, and brands needing 24/7 social engagement. Their distributed 'Mod' network allows you to staff up instantly for game launches or events. If you need agents who are actual players and fans of your product—capable of authentic engagement rather than scripted responses—this is the unique model you need.
Industries
- Professional Services
- iGaming
- E-commerce
Pros
- Agents are genuine fans of the products they support, ensuring authenticity
- Unmatched ability to scale up instantly for product launches or events
- Global network allows for true 24/7 coverage across all time zones easily
Cons
- Management quality can vary significantly depending on the specific project
- Contractor model means agents lack the benefits of standard full-time staff
- Communication can feel disjointed due to the highly distributed remote team
Hugo Inc.
Hugo Inc. is the answer for startups that need professional support yesterday. They offer a comprehensive "Support-as-a-Service" package including email, chat, and voice, with built-in QA and data insights. Their streamlined process fits agile companies that need to launch a support function quickly, avoiding the bureaucratic drag and long setup times typical of traditional BPO contracts.
Flexibility is their superpower. With month-to-month contracts and flat-rate pricing models, they remove the risk from outsourcing. They can deploy a team in days, not months. You should pick Hugo if you are a startup or scale-up needing a low-friction, high-quality support solution that evolves as fast as your burn rate allows.
Rating
4.6/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$1,000+
Use case
The emergency response team for startups needing professional support fast. They specialize in rapid deployment, often getting teams live within a week. Ideal for SaaS and e-commerce companies that want to test outsourcing with low risk, thanks to their month-to-month contracts. They provide a 'Support-as-a-Service' layer that removes the headache of HR and management.
Industries
- Financial services
- E-commerce
- Technology
- Automotive
- Hospitality
- Energy & Utilities
- Professional Services
- Media & Entertainment
Pros
- Teams can be fully deployed and live to handle tickets within just one week
- Flexible month-to-month contracts reduce long-term risk for early startups
- Customer success team is proactive in suggesting improvements to workflows
Cons
- Process documentation sometimes lags behind the pace of rapid daily changes
- Transparency in internal decision-making processes could be improved upon
- Standardized packages offer limited customization for highly niche requests
EverHelp
EverHelp is a boutique firm focused on making multilingual support accessible. They provide 24/7 customer service and back-office assistance, integrating directly into your helpdesk tools. This straightforward approach fits businesses of any size that need reliable, round-the-clock coverage to handle routine inquiries, freeing up internal resources to focus on product and growth.
They stand out by combining accessible pricing with smart analytics, helping you understand *why* customers are contacting you, not just answering them. Their ability to cover multiple languages around the clock is a huge plus for smaller global teams. Pick EverHelp if you need a cost-effective, no-nonsense partner to handle the daily grind of support tickets efficiently.
Rating
4.9/5 on G2 (as of December 2025)
Website
Employees
250 - 999
Minimal project size
$5,000+
Use case
A strong contender for businesses needing multilingual coverage on a budget. They work well for e-commerce and SaaS brands that have a diverse, global customer base but a small internal team. Their ability to integrate smart analytics into their service means you get insights into product issues, not just resolved tickets. Great for 'round-the-clock' peace of mind.
Industries
- Financial services
- Telecommunications
- Media & Entertainment
- Hospitality
- E-commerce
- Other
- Technology
- Professional Services
- Education & Universities
Pros
- Provides accessible pricing structures that work well for smaller budgets
- Capable of launching 24/7 multilingual support teams for diverse markets
- Smart analytics provide deep insights into root causes of customer issues
Cons
- Could be more proactive in suggesting new process improvements autonomously
- Service model is better suited for small teams rather than enterprise scale
- Coordinating across multiple time zones can lead to occasional delays
SupportYourApp
SupportYourApp was born from a Mac software company, so tech runs in their veins. They offer omnichannel support in 60+ languages, specifically tailored for SaaS and tech startups. Their model fits perfectly for software companies that need agents who can troubleshoot bugs, navigate CRMs, and speak "developer" just as well as they speak to frustrated end-users.
Their culture is unapologetically "geeky," ensuring a deep alignment with tech-centric clients. They treat support as a product feature, not a cost center. You should pick them if you are a software company needing a partner that truly understands the technical nuances of your product and can deliver a support experience that reinforces your brand's tech credibility.
Rating
4.7/5 on G2 (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$1,000+
Use case
Tailor-made for the Mac and SaaS ecosystem. They fit perfectly with tech-forward companies that need support agents who are as 'geeky' as their developers. Their experience with software troubleshooting and bug reporting makes them an asset for product-led growth companies. If your users are technical, you need a support team that speaks their language—literally and code-wise.
Industries
- Healthcare
- Media & Entertainment
- Travelling
- Technology
- Hospitality
- Education & Universities
- Telecommunications
- Other
- Financial services
- Medical & wellness
- E-commerce
- Professional Services
Pros
- Culture is deeply aligned with tech startups, ensuring a strong product fit
- Agents possess strong technical troubleshooting skills for complex software
- Supports over 60 languages effectively ensuring global reach for your app
Cons
- Initial onboarding process would benefit from a more structured approach
- Training agents on complex technical products can take longer than expected
- Specialized technical skills result in higher pricing than general support
Open Access BPO
Open Access BPO leverages a strategic presence in Asian hubs to offer robust multilingual and non-voice solutions. They excel in bridging the gap for global brands needing support in Asian and European languages. This fits well for companies requiring a mix of customer service and back-office content moderation, providing a scalable workforce that can handle diverse linguistic needs.
Their sweet spot is the combination of wide language availability (30+) and strong content moderation capabilities. They offer the resources of a large firm with the customizable approach of a boutique. You should pick Open Access BPO if you need a versatile partner to manage a complex, multilingual customer base and keep your digital platforms safe and moderated.
Rating
4.1/5 on Google (as of December 2025)
Website
Employees
1,000 - 9,999
Minimal project size
$10,000+
Use case
Best suited for mid-sized companies requiring a dual-threat of multilingual support and back-office moderation. Their campuses in Asia offer a cost-effective solution for 24/7 coverage. They excel in content moderation and data processing tasks where accuracy and language variety are key. A solid choice if you need to scale non-voice operations without exploding your budget.
Industries
- Financial services
Pros
- Specializes in accurate content moderation to keep platforms safe and clean
- Supports over 30 Asian and European languages for broad international reach
- Agile approach allows for customized solutions for mid-sized business needs
Cons
- High attrition rates can sometimes impact consistency of service delivery
- English accents may vary significantly depending on the agent's location
- Night shift schedules can lead to fatigue and occasional performance dips
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Become our partnerWhat customer service outsourcing is and how it works
Customer service outsourcing is the practice of delegating support tasks to specialized partners who manage inquiries across phone, chat, email, and social channels. It reduces costs, scales coverage fast, and brings trained agents, proven workflows, and technology that integrate with your systems for consistent customer care.
Partners map processes, set service levels, and align on brand voice, then handle volumes through shared or dedicated teams with clear escalation paths. They plug into your help desk and knowledge base, report on KPIs, and iterate through QA and coaching to lift CSAT while protecting compliance and data security.
Key benefits your business gains from customer service outsourcing
Customer service outsourcing streamlines support, reduces costs, and scales effortlessly during peak demand while maintaining consistent quality. It unlocks expert talent, faster response times, and round the clock coverage that strengthens loyalty and growth.
Boost satisfaction with a flexible, expert support team
Scale customer support outsourcing with a dedicated team that blends human agents, artificial intelligence, and rigorous training to deliver fast, high quality support across communication channels and time zones. Gain cost savings, reduced cost, multilingual support, and seamless customer support that meets customer expectations, protects sensitive data, and improves customer retention through consistent quality control, technical support, and customer care.
Scale coverage instantly without adding headcount or training costs
Unlock customer service outsourcing that flexes with peak demand while maintaining quality control and human empathy. A dedicated team blends outsourced customer support, artificial intelligence, and rigorous training to deliver fast resolution across communication channels, time zones, and customers language. Gain cost effective service delivery, technical support, and multilingual support that boost customer satisfaction and loyalty while protecting sensitive data.
Cut costs while elevating quality with customer service outsourcing
Gain a competitive advantage with customer service outsourcing that aligns to business goals and support needs. Work closely with an outsourcing partner to build a dedicated team of human agents enhanced by artificial intelligence, multilingual support, and rigorous training. Deliver high quality support, fast resolution, and omnichannel customer service while reducing operational costs, improving customer experience, and safeguarding sensitive data.
Unlock faster resolutions with proactive, always-on customer care
Empower customers with seamless customer support outsourcing that combines specialized expertise, proactive monitoring, and round the clock coverage. Scale from routine tickets to technical support with a shared team or dedicated team that aligns with business goals, meets customer needs, and protects sensitive data. Gain cost savings, faster resolutions, and higher customer satisfaction through consistent quality control and multilingual support.
Gain multilingual expertise that strengthens global customer relationships
Tap into customer service outsourcing to serve customers in their language with cultural fluency across communication channels and time zones. Build trust with a dedicated team that blends human agents, artificial intelligence, and rigorous training to deliver fast resolution, technical support, and consistent quality control. Reduce operational costs, scale for peak demand, and elevate customer satisfaction, loyalty, and retention with high quality support.
Every Text partner brings proven expertise, speed, customization, support, and innovation to your Text project. This collaboration de-risks your investment and often turns a good deployment into a great one. For many companies, working with a partner is the difference between just having new software and truly transforming their customer experience with Text.
How to choose the best customer service outsourcing provider for your business
Start by defining success metrics, tech stack needs, and volume forecasts for customer service outsourcing. Evaluate industry expertise, multilingual coverage, SLAs, security, scalability, and cultural fit, then pilot test before signing long-term.
Find the right partner for scalable, high-quality support that grows with your business
Choose a customer service outsourcing partner that aligns with business goals, offers omnichannel customer service, multilingual support, rigorous training, and proven quality control. Verify specialized expertise, human empathy, artificial intelligence balance, security for sensitive data, and a track record of fast resolution. Ensure round the clock coverage, scalable dedicated team options, cost savings, and seamless onboarding agents to deliver high quality support.
Ensure seamless handoffs with proven expertise, clear SLAs, and measurable performance outcomes
Evaluate customer service outsourcing by mapping support needs to customer expectations, then shortlist an outsourcing partner with proven customer support outsourcing services, strong quality control, multilingual support, and secure handling of sensitive data. Confirm round the clock coverage across time zones, scalable dedicated team or shared team models, rigorous training for human agents, cost effective service delivery, and measurable outcomes that elevate customer satisfaction and loyalty.
Prioritize flexible pricing, secure data practices, and a roadmap for continuous improvement
Look for a provider that mirrors your brand voice, meets customer expectations across channels, and scales for peak demand without inflating operational costs. Validate track record, multilingual support, and coverage across time zones. Assess quality control, rigorous training, and security for sensitive data. Confirm seamless onboarding, clear SLAs, and analytics that prove faster resolution, higher retention, and better customer experience.
Evaluate culture fit, tech stack alignment, and onboarding speed for long-term success
Prioritize a provider that maps support needs to customer expectations, delivers omnichannel coverage, and scales smoothly for peak demand without ballooning operational costs. Confirm multilingual capability, same country or global time zone coverage, and proven handling of sensitive data. Look for measurable quality control, rigorous training, and fast resolution backed by analytics, plus flexible dedicated or shared team models that protect customer loyalty.
Assess real-world results through case studies, references, and transparent reporting
Selecting the right provider means matching support needs with customer expectations, aligning on brand voice, and confirming scalable coverage across time zones. Check multilingual capability, strong security for sensitive data, and rigorous training that blends human empathy with intelligent tooling. Insist on clear SLAs, flexible dedicated or shared team options, robust quality control, and onboarding that speeds resolution while reducing operational costs.
By following these steps, from clarifying your needs to checking credentials to gauging interpersonal fit, you can confidently choose a Text partner who is most likely to meet or exceed your expectations.
Success with Text partners
See how customer service outsourcing cuts wait times, boosts sales, and scales support with seamless chat, faster resolutions, and measurable ROI across industries.
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ChatPandas is a leading outsource customer support focused on meaningful customer interactions at every touchpoint. To move faster and scale with confidence, the team moved to LiveChat® for quick deployment, a clean agent experience, exec-ready dashboards, dependable support, and a clear lift in qualified leads.
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