Text is committed to protecting customer data at every stage of the product lifecycle. A key milestone in our security program is our SOC 2 Type I attestation for LiveChat, HelpDesk, and TextApp under the Security, Availability, and Confidentiality criteria, which confirms that our tools have implemented robust controls aligned with the Trust Services Criteria for security, availability, and confidentiality.
SOC 2 Type I evaluates whether these controls are designed effectively at a specific point in time, providing independent assurance that our systems, processes, and policies meet the rigorous standards expected by modern enterprises.
For our customers, SOC 2 Type I is more than a checkbox. It demonstrates that:
- We operate with mature, audited security practices, not ad‑hoc or unverified processes.
- Our internal controls are formally documented, consistently applied, and independently validated.
- Your data is protected by industry‑recognized safeguards, reducing operational, legal, and reputational risk.
- We meet the procurement and vendor‑risk requirements of enterprise‑grade organizations, accelerating onboarding and compliance reviews.
Beyond certification, we maintain strict data‑privacy standards and all AI partners we work with operate under zero‑retention policies. This ensures that your data stays yours—always.
“Great service sells” and trust makes it possible
Great service doesn’t just happen.
It’s built on confidence, reliability, and trust - the kind that allows customers to ask questions, share data, and make buying decisions without hesitation.
At Text, we believe that great service sells. But we also know that the best service can only truly sell when it operates in an entrusted environment. That’s why we’re excited to announce that LiveChat, HelpDesk, and Text have successfully achieved SOC 2 Type I compliance.
This milestone confirms that the systems behind our products are designed to protect what matters most: your data, your availability, and your customers’ trust.
What is SOC 2 and why it matters
SOC 2 (System and Organization Controls) is an independent auditing standard developed by the American Institute of Certified Public Accountants (AICPA). It evaluates whether a company has the right controls, processes, and safeguards in place to securely manage customer data.
Unlike simple security checklists, SOC 2 focuses on how systems are designed and operated - not just what tools are used.
Our SOC 2 Type I report confirms that, at a specific point in time, our internal controls were properly designed to meet strict criteria across key trust principles.
The trust principles we cover
Our SOC 2 Type I compliance covers the following Trust Services Principles (TSP):
- Security – Protection against unauthorized access, breaches, and system misuse
- Availability – Systems are reliable and accessible when customers need them
- Confidentiality – Sensitive customer data is properly protected and handled
These principles apply across the following services:
- LiveChat
- HelpDesk
- Text
Together, they ensure that conversations, customer data, and operational workflows remain secure, private, and dependable — even at scale.
Why SOC 2 is crucial for modern SaaS
Today’s SaaS platforms don’t just store data — they power real-time conversations, sales decisions, and customer relationships. That makes trust non-negotiable.
SOC 2 compliance helps ensure that:
- Customer data is handled responsibly and securely
- Systems are built to support reliability and uptime
- Security practices are not ad-hoc, but embedded into daily operations
- Customers can confidently meet their own compliance and risk requirements
For businesses choosing a customer communication platform, SOC 2 is a signal that security and trust are treated as foundational, not optional.
Service that sells, backed by trust
Achieving SOC 2 Type I compliance is not the finish line. It’s part of an ongoing commitment to building products that customers can trust as much as they rely on.
Because great service sells and trust is what makes that possible.
For more details on our compliance and security practices, visit trust.text.com. And we’re not stopping here - we’re actively working toward SOC 2 Type II. Because great service starts with openness.
