Customer service is not a cost center — it’s your new profit engine. It’s not just a declaration; that’s our strategy. As the next step in transforming the industry, we are thrilled to announce the launch of our AI selling agent.
Just months after debuting the new Text, we’re shipping a functionality that actually earns money on your behalf. No technical skills needed. Sign up, connect your tools, and get to work. You’ll be up and running in minutes. The AI Selling Agent identifies buying signals in real-time behavior, qualifies leads, and closes sales end-to-end.
Our advantage: We built a closer
There are many AI agents out there. Ours is a closer. It turns product questions into product sales — right in the chat.
Text AI agents hit a 74% resolution rate. Three-quarters of cases resolved autonomously, and that's just a start. Now, that same agent acts as your best closer: 24 hours a day, no days off. We turned the chat window into a sales floor where the AI sells, not just resolves.
— Filip Jaskólski, CPO at Text
Our edge over the competition is that we monitor customer behavior before they even send their first message. Our agent reads online intent and proactively engages visitors before they even have to reach out. We do this contextually and stay 100% on-brand. Our agent qualifies leads, handles repetitive cases, and closes sales end-to-end. All in one chat.
How our AI selling agent works
An AI selling agent is trained on your specific product catalog, speaks in your brand voice, and follows your exact rules. We built it to scale your business without growing your team. It spots intent, reads context, and closes sales — the way your team would, even when they’re not there.
- Knowledge Hub built in. We pull answers from your own sources — help center, FAQs, product catalog, and policies.
- Works across your stack. We integrate with your calendar, Slack, email, Shopify, and more via secure APIs.
- Remembers context. Past tickets, customer details, visited pages, purchase history — we use it all in real time.
- Brand voice built in. Set your tone, answer length, and boundaries once — we apply them everywhere.
- Live-streamed processing. Your customers see the agent thinking in real time — no more waiting for a response to load.
- Supervised when you want. You can watch your agent handle conversations live and step in the moment you’re needed.
- Multiple agents, multiple contexts. Deploy one agent per brand, market, or page — each with its own tone and rules.
- Handoff built in. When our agent isn't sure, it hands off to your team with full context and chat history.
Our selling agent is Shopify native
- Meaning-based search. AI selling skill searches your catalog by meaning, not just keywords. It surfaces the right product as an interactive card — add to cart with one tap.
- Keeping the conversation alive. If a customer asks about a product, our agent scans your catalog for alternatives and matches to keep them in the funnel.
- Every recommendation is tracked. We show you exactly what was displayed, what was clicked, and what resulted in an order. You see exactly which conversations generated revenue.
About Text
Text is breaking the status quo of the customer service industry. By leveraging AI+Human+Context, Text helps companies scale their brand voice exponentially and extract the hidden profit from daily customer conversations. Dare service to be your biggest profit engine.
For more information, visit text.com.
