Simple pricing for AI‑powered customer service

Text pricing is based on your team size and the level of AI automation you need. There is no fixed one-size-fits-all plan. You start with a free 14-day trial to experience the full platform before committing, and after that, plans are structured around the number of agents and conversation volume your business handles. Contact our team or start your free trial to get a quote matched to your needs.

Most AI customer service platforms charge either per agent seat, per AI session, or per resolved conversation. These models can make costs unpredictable as your volume grows.

Text App is built around a model where AI does more of the work over time, so your cost per resolved conversation goes down as your AI agent handles a larger share of cases. You are not paying a usage meter every time your AI answers a question.

AI customer service reduces costs by automating the high-volume, low-complexity cases that currently consume most of your team's time. Instead of hiring more agents to keep up with growing conversation volume, your Text AI agent absorbs the increase.

Beyond ticket deflection, Text App turns support into a revenue channel. AI agents for ecommerce can make product recommendations, recover abandoned carts, and create upsell moments at scale, adding revenue that offsets the platform cost and often exceeds it. Use the AI agent ROI calculator to estimate your potential savings.

Text AI agents and your human team work across AI live chat, email, social media, and messaging apps from one unified inbox. Every conversation, regardless of channel, lands in a single workspace with full customer context. There is no need for separate tools for each channel.

Most teams have their first Text App AI agent live within minutes. You point Text at your existing knowledge sources, such as a website URL, help docs, or FAQ pages, and the AI builds its knowledge base automatically. From there you can deploy it to handle live conversations immediately, then refine its behavior based on real results.

There is no lengthy implementation project required to get started.

Yes. Every Text App plan starts with a 14-day free trial, and no credit card is required to get started. During the trial you get full access to Text AI agents, live chat, help desk tools, and AI Copilot so your team can run real conversations and see results before making any decision.

An AI agent in Text is a fully autonomous customer service agent that handles conversations across chat, email, and social from a single interface. It is trained on your knowledge sources, including help docs, your website, and FAQs, and can resolve, escalate, or hand off conversations based on rules you define.

AI agents are included in every Text App plan. Usage is measured in AI agent resolutions. A resolution is counted when the AI agent provides an answer that directly solves at least one customer question. If the AI transfers the conversation to a human without answering, it doesn't count as resolution. One resolution is charged per conversation, even if multiple questions are solved.

Each plan comes with a monthly package of included resolutions: 10 on Essential, 200 on Growth, and 2,000+ on Enterprise. If you exceed your limit, a refill package of 50 resolutions is automatically added for $49.50 ($0.99 per resolution) so your AI agent keeps working without interruption. Learn more about resolutions and pricing.

Yes. Text App is built for teams that need enterprise-grade security, compliance, and scale. The platform includes SOC 2-level security, GDPR compliance support, role-based permissions, real-time supervision of AI agents, and dedicated implementation support.

Custom plans are available for large organizations with specific volume, integration, or compliance requirements. Teams like Wembley Stadium run Text at scale across multiple channels and use cases.

Yes. You can adjust your Text App plan at any time as your needs change. There are no long lock-in contracts by default. If your AI agent starts resolving more conversations than expected, our team will work with you to find the right plan structure for your growth.

Text App plans reflect the value AI delivers, not just the number of people on your team. As your AI customer support agent handles a greater share of conversations, your effective cost per resolved case goes down. This is different from legacy helpdesk pricing, where every new agent adds a fixed monthly cost regardless of how much AI is doing.

Talk to our team to understand how Text pricing maps to your current agent count and conversation volume.