You don't need more agents. You need fewer tickets.

Your team answers the same questions all day. Let's change that.

Resolve tickets automatically Learn more

Shopify merchants earn an average + $11,000extra revenue every month with Text

More sales should be good news. Not a staffing problem.

You don't have to hire every time your ticket volume spikes.

With Text, the customer-service profit engine, your store resolves repetitive questions end-to-end. The AI understands the issue, pulls the order data, and handles it — so your team only steps in when it matters.

Text App view showing 13 active buyers with $2,851 in carts ready to convert, each with "Buying" status and action buttons: Start chat, Assign to me, Send discount, Go to chat.

AI chat agent conversation. Alex asks: "I'm looking for a gift under $500. Any ideas?" The AI agent responds: "These pieces are always a hit and come beautifully boxed for gifting." Below are product images of a ceramic vase and a sculptural mask.

Three metric cards showing: Conversion rate at 2.72% (up 0.7 percentage points), Impressions at 930k (up 234), and Interactions at 6.7k (up 265).

How Text works

Most bots redirect.
Ours resolves.

Handles the full request, not just the first message

Text doesn't send a tracking link and call it done. It pulls the order, checks the status, and gives a clear answer — or kicks off a return, cancellation, or refund without involving your team.

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Text AI agent pulling order data, checking status, and resolving returns or refunds end-to-end without involving the team.

Understands what the customer actually needs

"I want to return this" and "this isn't what I ordered" require different workflows. Text reads intent, not just keywords — and routes each request to the right resolution.

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Text AI agent reading customer intent and routing each request to the right resolution workflow.

Escalates with purpose, not by default

When a ticket needs a human, Text doesn't just dump it in the queue. Your agent gets the full conversation, the order details, and what's already been tried. They pick up, not start over.

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Text AI agent handing off to a human agent with full conversation, order details, and what was already tried.

More orders shouldn't mean more tickets. They should mean more profit.

Without Text

The business as usual

Every order generates the same predictable tickets over and over
Team grows with ticket volume, every spike means rushing to hire
Bots send FAQ links
Agents spend their day on "where is my order?"

With Text

The 24/7 engine

Repetitive questions are resolved automatically
Team grows when you choose, not when you have to
AI resolves the issue end-to-end
Agents spend their day on problems that matter

Resolve tickets automatically

We measure the amount of time we spend on customer queries and the number of customer tickets, and they both have reduced by about 20%.
Rasmus Serup, CEO & Co-founder of Hairlust