Shoppers don't abandon checkout because they changed their mind.

They leave because something isn’t clear — and no one is there to answer it.

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Shopify merchants earn an average + $11,000extra revenue every month with Text

A shopper at checkout is almost a buyer. Don't lose them to a small question.

A surprise shipping fee, an unclear return policy, a sizing doubt — small things that take seconds to clear up, but kill the sale if no one's there.

With Text, the customer service profit engine, your store notices when a shopper stalls at checkout and starts a conversation before they leave. Real-time help, not a recovery email the next day.

Text App view showing 13 active buyers with $2,851 in carts ready to convert, each with "Buying" status and action buttons: Start chat, Assign to me, Send discount, Go to chat.

AI chat agent conversation. Alex asks: "I'm looking for a gift under $500. Any ideas?" The AI agent responds: "These pieces are always a hit and come beautifully boxed for gifting." Below are product images of a ceramic vase and a sculptural mask.

Three metric cards showing: Conversion rate at 2.72% (up 0.7 percentage points), Impressions at 930k (up 234), and Interactions at 6.7k (up 265).

How Text works

Most tools chase abandoned carts.
Ours stops the abandonment.

Spots hesitation as it happens

Pausing at checkout, hovering over shipping costs, switching between tabs. Text picks up on these signals and opens a conversation before the shopper gives up.

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Text AI agent opening a conversation when checkout hesitation is detected before the shopper leaves.

Recommends, answers, and closes

Not a generic "need help?" pop-up. Text reads the product, the page, and the hesitation — and responds with the right recommendation, answer, or offer.

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Text AI agent responding with the right recommendation, answer, or offer based on product, page, and hesitation.

Every recovered sale is tracked

You see exactly which conversations led to a purchase, what the AI said, and how much revenue it recovered. Full attribution, not guesswork.

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Dashboard or view showing which conversations led to a purchase and how much revenue was recovered.

You're spending money to get them to checkout. Don’t lose them at the last step.

Without Text

The business as usual

Shopper hesitates and leaves silently
You find out from the abandoned cart report
Recovery means a follow-up email next day
No visibility into what went wrong

With Text

The 24/7 engine

Hesitation triggers real-time help
You prevent the abandonment before it happens
Recovery is instant, not next-day
Every recovered sale is tracked with full attribution

Sell while they browse

Text directs customers to their exact challenge in no time. When human interaction is needed, we can get all the data needed to offer a proper response beforehand.
Rasmus Serup, CEO & Co-founder of Hairlust