Your team spends more time routing than resolving.

Every minute spent tagging and forwarding tickets is a minute not spent helping customers.

Automate ticket routing Learn more

Shopify merchants earn an average + $11,000extra revenue every month with Text

Your team shouldn't decide where a ticket goes. The ticket should know.

Every ticket should land in the right queue the moment it arrives.

With Text — the customer-service profit engine — conversations are read, tagged, and routed instantly. Your agents open their queue and start solving. Not sorting.

Text App view showing 13 active buyers with $2,851 in carts ready to convert, each with "Buying" status and action buttons: Start chat, Assign to me, Send discount, Go to chat.

AI chat agent conversation. Alex asks: "I'm looking for a gift under $500. Any ideas?" The AI agent responds: "These pieces are always a hit and come beautifully boxed for gifting." Below are product images of a ceramic vase and a sculptural mask.

Three metric cards showing: Conversion rate at 2.72% (up 0.7 percentage points), Impressions at 930k (up 234), and Interactions at 6.7k (up 265).

How Text works

Most inboxes collect tickets. Ours sends them where they belong.

Reads intent, not just keywords

Text doesn't route based on word matching. It understands what the customer actually needs — and sends the ticket to the right team on the first try.

Try it for free

Text AI agent understanding what the customer needs and routing the ticket to the right team on the first try.

Tags and classifies in real time

Every conversation gets tagged by topic and intent the moment it comes in. No manual categorization. No messy queues. Just structure from the start.

Try it for free

Conversations tagged by topic and intent in real time as they come in.

No more ticket ping‑pong

Misrouted tickets bounce between teams while the customer waits. Text gets it right the first time — so no one wastes time forwarding and no customer repeats themselves.

Try it for free

Text AI agent routing the ticket correctly the first time so it does not bounce between teams.

Your agents were hired to solve problems. Let them.

Without Text

The business as usual

Agents read and sort every ticket manually
Misrouted tickets bounce between queues
Sorting tickets eats into solving them
Experienced reps do admin work

With Text

The 24/7 engine

Tickets are tagged and routed instantly
Right team gets it on the first try
Tickets are sorted before an agent sees them
Experienced reps do experienced work

Automate ticket routing

Text directs customers to their exact challenge in no time. When human interaction is needed, we can get all the data needed to offer a proper response beforehand.
Rasmus Serup, CEO & Co-founder of Hairlust

15,000monthly orders

800,000monthly unique visitors

13localized country domains

Every ticket already tells you where it should go. Let your inbox figure it out.

Right ticket. Right agent. No one in between.

Stop sorting. Start solving.

The first 14 days are free · No credit card required