Transfer chat
Transfers a chat to an agent or a group.
The following restrictions apply:
- The transferred chat must be active.
- The requester must be present on the list of chat users. You can override it by setting the
ignore_requester_presenceparameter. - When transferring directly to an agent, the agent must have access to the transferred chat.
Authorizations
Use your account ID as the username and your personal access token (PAT) as the password, or pass a Base64-encoded value directly in the Authorization header. For more information, see the personal access tokens guide.
Body
The chat ID.
Transfer target. If not provided, the chat will be transferred within the current group.
If true: allows the chat to be enqueued after the transfer. If false: fails when unable to immediately assign any agent from the requested groups.
If true: the requester doesn't need to be present on the list of chat users.
Response
Chat transferred.