From Overwhelmed Real Estate Agents to Triple the Bookings with Conscious Commerce Corporation

In the competitive world of real estate in Guelph, Canada, Andra Arnold and Associates has earned a reputation for excellence. Yet, success was bottlenecked by a costly, invisible problem: a digital lead-management system in chaos. 

Behind the scenes, the agency’s top-performing agents were chained to their desks, buried under a daily avalanche of spam, low-quality requests, and mismatched software. This administrative burden was preventing them from focusing on their core, revenue-generating work — until they partnered with Conscious Commerce Corporation (CCC), one of the Text Solution partners. 

The challenge was to free the agents and restore efficiency without sacrificing the 5-star customer experience the agency was known for.

At a glance:

• Partner: Conscious Commerce Corporation
• Client: Andra Arnold and Associates (Guelph, Canada)
• Industry: Real Estate
• Challenge: High volume of spam leads, agent overload, and fragmented software tools.
• Solution: Implementation of the Text ecosystem, transitioning from LiveChat to a fully trained AI ChatBot.
• Key results: Increased legitimate bookings from 1-2 to 5-7 per month and maintained a 5-star customer satisfaction rating while eliminating spam distractions.

About CCC

Conscious Commerce Corporation, a top Text partner, offers a suite of high-quality digital services designed to optimize a client's entire online presence. 

Their key offerings include expertise in implementing and optimizing the Text ecosystem, specifically deploying and tuning products such as ChatBot and LiveChat to create unified client experiences. 

Beyond this, they provide custom-designed responsive websites, advanced search engine optimization (SEO) to drive organic traffic, sophisticated paid advertising campaign management to maximize ROI, and strategic email marketing to engage and nurture leads.

They're all about high-quality service, which is why they managed the entire system switch with zero downtime and ensured the agency not only tripled their client bookings but also kept their perfect 5-star customer rating.

The client

Andra Arnold and Associates is a premier real estate agency based in Guelph, Canada. Recognized as a top performer in the area, the agency is deeply integrated into the local community and consistently seeks avenues for growth. 

Their reputation relies on high-quality client interactions and the ability of their agents to be active in the field rather than tied to a desk.

The challenge

Despite their market success, Andra Arnold and Associates faced significant operational friction due to an inefficient digital ecosystem. Their previous website platform was slow and "clunky," and they utilized a mismatched set of tools for customer communication.

The primary pain point, however, was lead qualification. Agents were inundated with form fills that were frequently spam, link-building requests, or "sketchy" solicitations asking for communication via third-party apps like WhatsApp. 

Agents were forced to sift through these low-quality leads manually to find legitimate prospects, resulting in wasted time and delayed response rates. 

This administrative burden kept agents from their core revenue-generating activity: working with listings and visiting properties.

The solution

To address these efficiency issues, Conscious Commerce implemented the Text ecosystem to create a unified and fluid experience. As Brandon Klayman, Conscious Commerce Corporation CEO, says, "Text is a powerful ecosystem that allows us to combine products — like moving from LiveChat to ChatBot — without a steep learning curve.”

The rollout was executed in two strategic phases:

1. Consolidation and LiveChat: The team first migrated the client to a cohesive web platform and implemented LiveChat. This included setting up canned responses for common inquiries and utilizing tagging features to quickly filter spam.
   
   The client’s team was able to fully utilize LiveChat in their everyday work after only a 2-hour-long training session. 
2. Pivot to AI automation: As traffic increased due to SEO efforts, the CCC team deployed the ChatBot. Klayman mentions that “We were able to get the AI agent fully online and increase bookings month over month, ensuring our client never missed a legitimate lead while their agents were out in the field.”
   
   Crucially, the ChatBot's environment was fully customized, allowing the team to precisely tweak its responses and tone to perfectly match the agency’s 5-star brand voice before launch.

The ChatBot was specifically configured to route legitimate leads directly to booking calls, bypassing the email inbox entirely to reduce friction.

The results

The implementation of Text delivered immediate, quantifiable improvements to the agency's bottom line and operational efficiency. By shifting lead qualification to the AI ChatBot, the agency successfully filtered out spam, allowing agents to focus exclusively on high-value clients.

The following table highlights the key operational shifts and performance metrics observed before and after the implementation of Text products.

Key business impact

• 3 times increase in bookings: The strategic routing within the ChatBot drove a substantial increase in confirmed appointments, jumping from an average of 1-2 bookings to 5-7 bookings every month.
• Optimized agent efficiency: Agents were freed from the desk. The ChatBot handled the "noise" of spam and general inquiries, allowing the team to return to the field to manage listings and property viewings.
• Consistent customer excellence: Despite handing off initial interactions to an AI agent, the agency maintained its flawless 5-star review record, proving that the automated experience met the high standards of its clientele.

Conclusion

The success of Andra Arnold and Associates is a powerful testament to the efficiency of a unified digital ecosystem. 

By partnering with Conscious Commerce Corporation and strategically implementing the Text platform — moving from LiveChat for stabilization to a fully customized AI ChatBot for intelligent lead qualification — the agency successfully filtered out high-volume spam. 

This transformation not only freed up agents for high-value fieldwork but also resulted in a quantifiable three-fold increase in monthly bookings, all while maintaining their reputation for five-star customer excellence.