Product Updates

Opportunity Detection now lets you drill from a live signal directly into the visitors who match it. Four new lead generation templates also shipped for the moments just before a visitor decides to stay or go.

Variant selection now happens inside the chat widget. Around half the products in a Shopify store have variants, and the AI agent can now close the sale on all of them without sending the visitor anywhere.

The Automations section in Text is now Playbook. It's the first step toward collapsing workflows and custom skills into one concept, Skills, where one person builds something once and the whole team, humans and AI agents alike, can run it.

Tickets created from chats now show a chat card at the top of the feed with the original conversation summary and a one-click link back

A persistent counter at the top of the app showing three numbers that move during the day: sales closed, leads qualified, customers served.

You can now find and install Text directly from the Shopify App Store. This matters more than it sounds. Shopify merchants no longer need to leave their admin panel, find our site, sign up separately, and figure out the integration. They search, click install, and they're in.

A new Settings page that shows every channel you can connect - website widget, email, messaging apps - and their current status.

Search across chats, tickets, and contacts in one go. No scope picker, no retyping. Tabs filter the results after the fact.

When the AI agent recommends a product, visitors can now add it to their cart without leaving the conversation. One tap, item in cart.