The Text Blog
Product Updates

Product Updates

Explore monthly product updates featuring smarter tools, AI improvements, and workflow enhancements.

Text Gets Webflow Integration — Your Support Queue Becomes a Sales Channel

Text is live on the Webflow App Marketplace. Add live chat, AI Agent, and a shared inbox to your Webflow site without touching a line of code.

Jun 10, 2026

Sales tracking now works on any ecommerce stack, not just Shopify

A new platform-agnostic sales tracking method drops the Shopify dependency. One API call on the 'Thank you' page turns on AI Agent sales reporting, in-chat order notifications, sidebar order context, and the Wins counter for any store on the web.

Jun 9, 2026

Single-metric reports now flag anomalies and show trend direction

Single-metric reports now mark best and worst results, flag unusual spikes and drops automatically, and show whether the trend is going up, down, or holding steady. Less staring at charts, more deciding.

Jun 8, 2026

Custom Skills now talk to your stack: webhooks for the AI agent

Custom Skills can now call any external service through a webhook. The AI agent can pull data from a CRM, check stock against your warehouse API, or push a lead back into a CDP, all triggered by what a customer says in chat.

Jun 3, 2026

The chat widget now suggests questions based on the visitor's current page

Open the chat on a product page, a pricing page, or a help article, and the welcome message shows 1 to 3 question suggestions written for that exact page. One tap, the conversation starts, the visitor never has to type from a blank cursor.

Jun 2, 2026

Opportunity Cohorts: from spotted signals to the right visitors

Opportunity Detection now lets you drill from a live signal directly into the visitors who match it. Four new lead generation templates also shipped for the moments just before a visitor decides to stay or go.

May 29, 2026

Editable customer info: capture leads without leaving the chat

Agents can now correct customer details mid-chat without leaving the conversation. In Tickets, the requester email moved to its own field above the message input.

May 29, 2026

Pick the size, pick the color, add to cart — all inside the chat

Variant selection now happens inside the chat widget. Around half the products in a Shopify store have variants, and the AI agent can now close the sale on all of them without sending the visitor anywhere.

May 28, 2026

Playbook is live: skills your team and AI agent both run

The Automations section in Text is now Playbook. It's the first step toward collapsing workflows and custom skills into one concept, Skills, where one person builds something once and the whole team, humans and AI agents alike, can run it.

May 25, 2026

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