Sell from your catalog, whatever platform you’re on
The AI Agent now recommends products from a catalog you upload, whatever your store runs on. 2 min readProduct Updates
How Text turns more conversations into revenue, one release at a time.
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Set up customer fields that actually stay consistent
Customer fields now come in three new formats, so what your team records becomes data you can segment with ease. 1 min read -
See what your chat forms are actually collecting
New report shows pre- and post-chat form results, with sortable answers and insights per question type. 1 min read -
Never miss a customer's contact details again
You can now add phone numbers and emails shared in the chat to the customer profile with one click. 2 min read -
Check who you're chatting with, without leaving the list
Now, a customer card opens on hover anywhere in the Inbox lists, so checking who's waiting doesn’t mean opening a chat you weren't ready to answer. 1 min read -
Track your sales in Text
Monitor how chats contribute to revenue. New setup options have been introduced, making it easy to track the revenue generated by your chats with just one click. 1 min read -
Find customers by what you actually know about them
Customer fields are now visible and filterable in Real-time and Contacts, making it easier to find every customer in one budget band with a filter instead of scrolling. 1 min read -
Spot your highest-value conversations without opening them
Inbox now shows each customer's cart value in the list, so the largest basket doesn't get left behind by a shipping question. 1 min read -
Fix a Customer field without starting over
Add, edit, or remove customer fields on a dedicated settings page. Capture important information for your business so that your team can ensure accuracy and maintain consistency in every customer interaction. 1 min read