API errors

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Invalid access token

1. You may be using an agent token to authorize a call to the Customer Chat API, or vice versa.
   • Get a token for Agent Chat and Configuration APIs
   • Get a token for Customer Chat API
2. Check that you copied the token correctly.
3. Check if your token contains %3A. If it does, replace it with :.
4. If the issue persists, try acquiring a new token using the OAuth authorization guide.
5. You can verify your token using the Check token option in Text under Settings → API access. Note that this tool does not support customer access tokens.

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Invalid message

1. Make sure the request body is in JSON format.
2. Check that all commas, quotation marks, and brackets are correct.
3. Compare your request payload with the corresponding example in the API reference.

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The client is not authorized to request a token using this method

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The request is missing a required parameter

1. Make sure response_type matches your client type: code for server-side apps, token for web apps.
2. Confirm that client_id matches the Client ID of your app, available in Text under Settings → API access → OAuth clients.
3. Check that redirect_uri exactly matches the URI configured in your OAuth client, including any trailing slash.

https://accounts.livechat.com/
  ?response_type=token
  &client_id=<APP-CLIENT-ID>
  &redirect_uri=http://my-application.com/

https://accounts.livechat.com/
  ?response_type=code
  &client_id=<APP-CLIENT-ID>
  &redirect_uri=https://my-application.com/