The Text Blog

Customer Service

Customer service lessons from the frontlines of AI-driven support.

Drift Alternatives: 15 Safer, Smarter Conversational Tools in 2025

Discover 15 Drift alternatives in 2025. Compare Text App, Zendesk, Intercom and more, with insights on security, pricing and migration.

Sep 16, 2025

Customer Service Interview Questions to Prepare You for Success

Prepare for your next interview with the top customer service questions. Boost your confidence and improve your chances of success.

Sep 11, 2025

AI in Customer Service: Why Good Enough Is No Longer Enough

Explore how AI enhances customer service efficiency and satisfaction. Discover practical insights to elevate your customer experience.

Sep 10, 2025

Best AI Customer Service Software (2025 Comparison Guide)

See the 10 best AI customer service platforms of 2025, how they compare, and a framework to choose the right one for your team.

Sep 4, 2025

Chatbots in Customer Service Automation (Complete Guide)

Discover how chatbots transform customer service automation. Learn how Text App delivers AI-first support that scales with your business.

Sep 4, 2025

How to Approach Human Customer Service and Automation

Discover how to balance human service and automation in 2025. Trends, frameworks, and tools like Text App to scale support with empathy and speed.

Sep 4, 2025

Text Intelligence is Redefining AI Customer Service in 2025

Discover Text Intelligence: AI trained on your data to resolve issues, complete tasks, and scale support beyond chatbots.

Sep 4, 2025

Top 5 Zendesk Alternatives in 2025

Explore the best Zendesk alternatives for 2025. Compare Text App, Intercom, Freshdesk, Kustomer, and Tidio to find the right fit.

Sep 4, 2025

The 15 Best Intercom Alternatives for 2025

Discover 15 top Intercom alternatives for 2025. Compare features, pricing, and AI support tools — see why Text App leads the pack.

Sep 4, 2025
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