December Summary: Partner App Changes, New Partner Badge, Service Pages, and Affiliate Materials

We’ve been rolling out a few updates with one clear goal in mind: making it easier for you to deliver value to your clients while growing your business with Text. Here’s what’s new — and why it matters to you.

Partner app enhancements

We’ve enhanced the Partner app to give you better visibility and control over your clients’ environments. You can now see exactly how your clients are using Text APIs directly within the app, providing you with clear, data-driven insights into adoption and usage. 

This makes it easier to proactively support your clients, identify optimization opportunities, and have more informed conversations around expansion or future needs.

Additionally, you can now suspend and unsuspend agents directly from the Partner app. This change gives you more autonomy in managing live environments, helps you resolve issues faster, and reduces the need to rely on external support, allowing you to provide quicker and more responsive service to your customers.

Check the app changes. 

Solution partner badge

We’re also introducing a new Solution partner badge that you can download and use across your website and marketing materials. This badge makes it immediately clear to prospects that you are an official Text partner, reinforcing trust and highlighting your expertise. 

It’s a simple but powerful way to stand out and build confidence early in the buying journey.

See your badge here.

Service-focused landing pages

Finally, we’ve introduced new service-focused landing pages built around high-intent outsourcing providers lists, such as the best call center, back office support, chat support, customer service, data entry, help desk, sales, technical support, virtual assistant services, and business processes. 

Partners who claim their profile in the partner directory can now be featured on these pages. 

This provides you with added visibility in front of prospects actively searching for solutions, helps build credibility through association with curated content, and creates an additional inbound opportunity without requiring extra marketing effort on your part.

Affiliate materials

We’ve recently released a set of new customer-focused materials that you can easily use in your reviews, articles, or videos to strengthen your content and increase earning potential. These resources combine real customer results, expert insight, and strong brand credibility—helping you convert more effectively, not just promote a product.

They include a new case study on modernizing customer engagement for telecom companies, showing how telcos improve customer experience and operational efficiency with modern communication tools, achieving CSAT scores above 80%. There’s also a new video case study with STS from the bookmaking industry, highlighting how LiveChat and ChatBot support daily operations, with ChatBot independently resolving more than 16,000 chats this year—strong proof points that resonate well in comparison and ROI-focused content. To round it out, we’ve published an article with our Customer Success Lead on how to set effective SLAs, offering practical guidance that appeals directly to decision-makers.

Together, these materials help you add authority and real-world proof to your content, leverage the strength of the Text brand, and ultimately drive higher affiliate earnings through value-driven storytelling.