Text, a customer service platform developed by Text Inc., has successfully completed an independent SOC 2 Type II audit. It covered the Security, Availability, and Confidentiality Trust Service Criteria, resulting in a report that provides evidence of the company's compliance with this standard.
The report was issued following a three-month observation period that began in February 2026. During this time, an independent third-party auditor evaluated Text's security controls. The auditor assessed both their design and operating effectiveness.
SOC 2 Type II is widely regarded as one of the most recognized security standards for SaaS companies serving enterprise clients. Unlike SOC 2 Type I, which assesses the design of controls at a single point in time, Type II requires a sustained demonstration of those controls over an extended audit window.
For enterprise organizations, particularly those operating at scale or within highly regulated markets, SOC 2 Type II reporting is increasingly viewed as a baseline indicator of a mature, accountable, and professionally managed security program.
Nowadays, trust is fragile - especially in security. Independent SOC 2 Type II audits provide clients with objective validation from external experts that our security controls are not only well designed, but also fully operational in practice.
— Mateusz Stahl, Head of Security at Text
Why this matters for enterprises
Text is designed for customer-facing teams operating at enterprise scale, where trust in the security of customer interactions is essential. In ecommerce environments, customer support platforms are exposed to a wide range of operational and security risks due to the volume, sensitivity, and real-time nature of customer interactions across live chat and automated support channels.
By successfully completing a SOC 2 Type II audit, Text provides independently validated assurance that its security controls, infrastructure, and data-handling practices are designed and operated in accordance with recognized industry standards. Enterprise clients and partners can rely on external verification confirming that Text maintains effective safeguards to protect client data and ensure platform reliability.
For procurement, compliance, and security teams, SOC 2 Type II reporting helps build confidence that Text's security program is mature, operationally effective, and aligned with the expectations of modern enterprise software providers.
Text's security - what's next
Text's security program will continue to evolve in response to emerging risks, clients' requirements, and the regulatory landscape for AI-driven customer experience platforms.
For enterprise clients and partners seeking access to Text's SOC 2 Type II report, visit our Trust Center for more information. Independent SOC 2 Type II attestation was issued by Sensiba LLP.
About Text
Text is a new product in Text Inc.'s portfolio. It's a customer service profit engine that consolidates sales, support, and customer growth into a single, user-centric application. By replacing fragmented tools with a cohesive architecture, Text empowers departments to scale through seamless, data-driven interactions.
Text Inc. is built on the foundation of LiveChat, the category-defining platform that pioneered modern live chat and brings over two decades of experience in conversational customer experience, now extended through AI-driven capabilities. The company serves more than 35,000 clients worldwide, including Unilever, Atos, Wembley Stadium, MIT, Stanford, and Coop Travel. Text Inc. is headquartered in Boston, Massachusetts, and is part of the Text Group (WSE: TXT, TXT.WA).
