The latest integration joins Meta, Shopify, WordPress, and Webflow in Text's ecosystem
Text today announced its integration with WhatsApp. Companies can now connect their WhatsApp Business accounts directly to their Text inbox and manage every customer conversation — regardless of channel — from one place.
WhatsApp has over two billion active users worldwide. For e-commerce businesses, being available there is a baseline expectation. It's increasingly the channel customers reach for first, whether to track an order, report an issue, or ask a question before they buy. The integration means customer service teams no longer have to toggle between tools, miss messages, or lose context when a conversation moves from a website chat to WhatsApp.
One inbox for every channel. Zero dropped conversations.
The integration brings Text's core capabilities into WhatsApp: routing, automation, team collaboration, conversation history, and analytics. Agents always have full context within every WhatsApp conversation.
For customer service managers, that means faster response times and fewer handoff errors. For CEOs and business owners, it means one less tool and a workflow that scales.
Text is trusted by platforms that set the standard.
The WhatsApp integration follows successful connections with Meta, Shopify, WordPress, and Webflow. Each of these platforms sets strict technical and compliance requirements before approving any third-party integration. Text has met all of them.
"Businesses shouldn't have to choose between the channels they use and the tools they trust. This integration lets our customers operate where their clients are, without compromising the quality of service they've built."
said Rafał Cebo-Kloc, Chief GTM Officer at Text.
WhatsApp x Text. Built for growth.
For e-commerce brands handling high volumes of inquiries, centralizing WhatsApp alongside other channels is a competitive advantage. Faster resolution and full conversation visibility translate directly into customer retention.
The integration is available now for all Text customers. New users can connect to WhatsApp as part of onboarding.
About Text
Text (built by the team behind LiveChat, ChatBot and HelpDesk) is a customer communication platform that helps businesses manage every customer interaction in one place. With integrations across ecommerce, web, and social platforms, Text gives teams the tools to deliver consistent, scalable customer service.
For more information, visit text.com.
