Text announced its WordPress integration, introducing an AI Agent that can autonomously resolve 74% of customer inquiries. Unlike standard plugins that rely on generic internet data, the Text plugin trains directly on a business’s unique website content, help articles, and product catalogs to provide context-aware support.
Text is built for ecommerce and digital-first businesses — from growing online stores to enterprise teams. Whether you need to provide automated customer support for your WooCommerce shop, generate leads from your WordPress site, improve user engagement, or increase customer satisfaction without scaling headcount — Text is the WordPress chatbot and customer service platform that does it all.
The integration addresses the critical support bottleneck faced by growing WordPress sites. While the industry average for AI resolution sits at 59%, Text users see a significant jump to 74%, drastically reducing the volume of manual tickets. This efficiency is powered by a seamless training process in which the AI builds its own knowledge base from provided URLs or PDFs, learning complex business workflows in plain language rather than rigid, no-code decision trees.
The impact of this integration goes far beyond traditional support, driving proactive revenue generation.
Instead of waiting for a ticket, the AI monitors customer behavior in real time to detect purchase intent or hesitation at checkout. By replacing rigid, static forms with natural conversational data collection, the plugin captures insights that are instantly available to both the AI Agent and your human team. This visibility allows human agents to strategically intervene and guide the customer before a transfer is even requested.
When a situation requires a personal touch, the system ensures a seamless handoff to a unified inbox. Here, agents are supported by Copilot, an AI assistant that provides instant reply suggestions and pulls relevant documentation—empowering your team to close deals and resolve issues faster than ever.
“We are moving past the era of chatbots that simply redirect users to FAQ pages,” said Rafał Cebo-Kloc, Chief Go-To-Market Officer at Text. “Our WordPress plugin brings a functional AI Agent that actually resolves issues and drives sales. It’s the difference between a bot that reports volume and a platform that reports measurable value in revenue generated for the business owner.”
The released integration also provides deep transparency through a specialized dashboard. Business owners can track performance by separating results into manual, AI-assisted, and fully automated conversations, allowing for clear revenue attribution and cost-per-conversation analysis.
The Text plugin is available now on the WordPress Plugin Directory. Pricing starts at $19/month, with every tier including the AI Agent, live chat, and a full ticketing system. For more information and technical specifications, visit https://wordpress.org/plugins/ai-chatbot-by-text/.
About Text
Text provides communication tools—including live chat, AI-driven agents, and help desk automation—used by businesses to simplify customer engagement. The company focuses on building measurable products that help organizations scale support and sales through intelligent automation.
About WordPress
WordPress is a free, open-source content management system (CMS) used to create and manage websites without needing to write code. It powers over 43% of all websites globally—ranging from blogs to e-commerce stores—by providing a flexible, plugin-based platform for building web content.
