From Conversation to Conversion — Text Partners Success Stories

The Text Partner Program helps agencies, consultants, and creators earn up to 25% lifetime commissions by promoting or implementing LiveChat, HelpDesk, ChatBot, and the Text App. Success stories show partners boosting sales, lowering costs, and strengthening loyalty through real-time conversations. With 35,000+ global users, partner resources, and Marketplace exposure, the program turns authentic customer engagement into sustainable business growth.

Behind every great customer experience is a meaningful conversation. For businesses striving to stand out, engaging customers in real time isn’t just a support function; it’s a growth strategy. The Text Partner Program has enabled companies of all shapes and sizes to turn live interactions into lasting results.

In this article, we explore the journeys of forward-thinking partners who embraced Text apps not only as products but also as catalysts for transformation. From doubling leads and lifting ROI to streamlining operations and strengthening brand loyalty, these stories show how impactful the right conversations can be.

Whether a boutique agency delivers personalized service at scale or a healthcare provider modernizes patient communication, each success reflects the same core idea: connection drives performance. These are more than case studies—they’re real-world examples of innovation, resilience, and customer-centric growth.

Who is Text

Text, an AI customer service software, packs live chat, helpdesk, and AI agents into one system to automate and scale support effortlessly. It enables 24/7 service, handles high support volumes, and optimizes workflows with AI-powered automation. Trusted by over 35,000 companies worldwide, Text empowers team members to drive engagement, increase conversions, and deliver exceptional support experiences immediately.

Its suite of products includes:

• LiveChat — a live messaging platform for real-time customer support and sales.
• ChatBot — an AI-powered automation app for creating conversational workflows.
• HelpDesk — a ticketing system for managing customer inquiries efficiently.
• Text App — an AI-powered workspace consolidating all the best features of other products.

Together, these products form a powerful customer service ecosystem. Want to see how real businesses are using them to grow and succeed? Keep reading to explore inspiring stories from Text partners who’ve turned conversations into measurable results.

What is Text Partner Program

The Text Partner Program is a revenue-sharing initiative for agencies, consultants, and creators who want to promote or implement Text products.

Partners can earn up to 25% lifetime commissions by referring or reselling tools like Text App, LiveChat, ChatBot, and HelpDesk. Whether you’re an Affiliate sharing links or a Solution partner offering full-service integrations, the program fits a variety of business models.

Partners get access to a Partner app, marketing resources, onboarding support, and real-time performance tracking. Many also bundle Text apps with their services, like digital marketing or web development, to add value and boost income. With over 35,000 companies using Text apps, the program offers an amazing way to grow your business while helping others improve customer satisfaction.

Text partners' success stories

The Text Partner Program has empowered businesses around the world to grow faster, serve better, and earn more. Below is a snapshot of real success stories, each one a unique example of how Text apps turn conversations into conversions.

Investigator Marketing

Investigator Marketing, a digital agency specializing in lead generation, transformed its campaign performance with LiveChat.

Facing high conversion costs, they integrated LiveChat into client websites to capture interest where it matters in real time. By proactively engaging visitors, they significantly increased lead quality. A/B testing chat triggers helped them fine-tune timing and messaging.

The company saw a nearly 50% reduction in cost per conversion across multiple verticals. Client satisfaction easily soared as conversion rates improved without added advertising spend. LiveChat’s reporting features gave visibility into agent performance and user behavior, allowing the agency to optimize workflows and support scalability.

Their success showcases the value of real-time communication in digital marketing. The case study demonstrates measurable ROI and highlights the synergy between live chat and performance marketing.

Key takeaways:

• LiveChat reduces conversion costs by engaging leads early in the funnel.
• Data insights from chats help fine-tune marketing strategies.
• Proactive messaging boosts lead quality and client satisfaction.

📚 Read the full success story!

Conscious Commerce

Conscious Commerce, a Canadian ecommerce agency, achieved massive growth after implementing LiveChat on their clients’ storefronts.

Their team used live chats to nail quick, human responses to browsing shoppers. This eliminated friction and encouraged purchases. Over time, the agency closed $50,000 in new deals and saw a 379% increase in site-wide sales. Customers appreciated the easy, personalized help during product selection.

The agency also used chat transcripts to identify customer pain points and improve the user experience. By integrating chatbot automation for FAQs, their staff focused on high-value conversations.

The success of this initiative led to client retention and new referrals. LiveChat played a central role in making digital experiences feel personal and responsive. The results reflect the growing demand for real-time support in online retail.

Key takeaways:

• Personalized live chat support drastically boosts online sales.
• Automation frees up agents; they're not too busy for high-converting conversations.
• Chat insights guide user experience and product improvements.

📚 Read the full success story!

Webics

Australian marketing agency Webics leveraged LiveChat to enhance their clients’ ecommerce performance.

By using chat to provide instant answers to customer queries, they reduced cart abandonment and increased buyer confidence. Their clients reported a 25% rise in total sales and a 15% increase in average order value. Webics trained agents to upsell through conversational scripts and product recommendations.

This consultative approach built trust and often resulted in larger purchases. With chat widgets customized to match each brand, customers enjoyed a seamless experience.

Webics also tracked customer journeys through LiveChat analytics, identifying key points of drop-off and engagement. These insights fed back into their UX design and ad strategies.

The case study proves that smart, real-time communication products can be an excellent addition to digital retail and underscores the role of human interaction in driving online revenue.

Key takeaways:

• LiveChat drives higher order values through upselling and engagement.
• Real-time responses reduce friction and abandonment rates.
• Chat analytics improve marketing and user experience strategies.

📚 Read the full success story!

Tooltester

Tooltester, known for in-depth software reviews, became a success story within the Text Partner Program.

Their journey began with a desire to monetize their content more effectively. By recommending LiveChat in their articles, they generated consistent affiliate revenue. Their authentic, data-driven reviews built reader trust and contributed to high conversion rates.

The Text partner dashboard helped them monitor performance and optimize their content. They tested placement strategies, CTAs, and review formats to boost engagement. As their traffic grew, so did their commissions.

Tooltester praised LiveChat’s responsiveness and regular partner updates. The program offered both financial returns and valuable support.

Their story encourages content creators to see affiliate programs as long-term, sustainable business models.

Key takeaways:

• Content authenticity is crucial for high-converting affiliate referrals.
• The LiveChat partner dashboard empowers data-driven optimizations.
• Long-term success can continue with experimentation and trust-building.

📚 Read the full success story!

Systell

Systell, a customer communication solutions provider, saw dramatic improvements in their clients' return on investment after integrating LiveChat into their offerings.

With 91% of their customer base reporting ROI gains, the results speak for themselves. LiveChat enabled Systell’s clients to better engage with customers in real time, shortening response cycles and increasing satisfaction.

These businesses experienced streamlined service workflows and more efficient issue resolution. Systell tailored LiveChat implementations based on industry-specific needs, adding strategic value for each client. They also integrated analytics tools to track chat effectiveness and identify growth opportunities.

The real-time nature of chat contributed to higher conversion rates, particularly in sales and support environments. Clients praised the simplicity of LiveChat’s interface and its adaptability to various platforms. Systell positioned LiveChat not just as a communication product, but as a performance accelerator.

Key takeaways:

• Real-time engagement leads to measurable improvements in ROI.
• Custom integrations increase LiveChat’s value across different industries.
• Chat analytics inform long-term client success strategies.

📚 Read the full success story!

NoBotChat

NoBotChat, a boutique agency focused on conversational marketing, set out to deepen client-customer relationships through live interactions.

They chose LiveChat as their platform of choice due to its flexibility and human-centric design. Their strategy emphasized authentic, unscripted conversations that made users talk, and feel heard and valued, eager to come back.

Rather than over-relying on automation, NoBotChat focused on real operators delivering real-time solutions. This approach built trust and customer loyalty, especially for service-based businesses.

After switching to this live interaction model, clients reported higher retention and improved CSAT scores. LiveChat’s ease of integration and customizable widgets made branding consistent and approachable.

The agency used chat data to help clients refine messaging and better understand what events happen in buyer behavior. They credit LiveChat for enabling genuine moments of connection at scale.

Key takeaways:

• Human-first chat strategies boost customer loyalty and retention.
• Avoiding over-automation can enhance trust, leaving customers satisfied.
• Personal conversations, supported by LiveChat, build connections lasting for months.

📚 Read the full success story!

Deviniti

Deviniti, a global software house known for building Atlassian apps, leveraged LiveChat to power their app support and customer engagement.

As they scaled in competitive marketplaces like Atlassian and ServiceNow, the need for efficient, real-time assistance grew. LiveChat enabled their team to respond quickly to user inquiries, stopping churn and improving ratings.

By offering in-app chat support, Deviniti improved app onboarding and adoption rates. The team also collected user feedback directly through chat, guiding product improvements and roadmap decisions. Reaching out with automated greetings ensured users never felt abandoned, even during peak times.

Their LiveChat strategy emphasized both accessibility and knowledge-sharing, key to success in tech marketplaces. They received customer reviews highlighting responsiveness as a major plus. Deviniti’s support model was later showcased as a best practice for other developers.

LiveChat helped them create not just apps, but communities around them.

Key takeaways:

• In-app chat enhances app adoption and user satisfaction.
• Fast response times drive better reviews in competitive marketplaces.
• Chat-based feedback loops improve product development.

📚 Read the full success story!

OrthoChats (now Ruby)

OrthoChats, a live chat service tailored for orthodontic practices, leveraged LiveChat to better connect dental professionals with their patients.

Recognizing that today’s patients expect digital convenience, they introduced chat as a modern communication alternative. The tool helped small practices answer patient inquiries about appointments, procedures, and insurance in minutes.

As a result, clinics reduced phone traffic and improved scheduling efficiency. Patients appreciated the instant responses, often commenting on the ease of use and friendliness of agents in action.

OrthoChats also used pre-chat form to check key information before routing chats to the right dental offices. This improved personalization and built trust. The company highlighted how chat was particularly valuable after hours, capturing leads and questions even when front desks were closed.

Orthodontic practices using OrthoChats saw increased conversion rates from website visitors. The case is a model for how niche industries can modernize communication using live chat.

Key takeaways:

• LiveChat brings modern, accessible communication to traditional healthcare.
• Pre-chat forms streamline lead capture and personalization.
• After-hours chat nails patient engagement and appointment volume.

📚 Read the full success story!

.BespokeChat

.BespokeChat set out to offer premium outsourced chat services and found LiveChat to be the ideal foundation.

They built a full-fledged contact center model around the platform, serving clients in industries like legal, medical, and retail. LiveChat’s scalability and rich customization options allowed them to support multiple brands with series of tailored scripts and response workflows.

Agents were trained in soft skills and product knowledge, placing them to act as genuine brand representatives. The company profile emphasized 24/7 availability, using LiveChat’s mobile and desktop apps for seamless coverage. Quality assurance features helped monitor conversations and uphold high service standards.

BespokeChat’s results included faster response times, higher client satisfaction, and more conversions. Clients viewed the service as an extension of their own teams, not just a third-party provider.

It’s a testament to how chat outsourcing can deliver exceptional quality at scale.

Key Takeaways:

• LiveChat can support full-scale contact centers with brand personalization.
• Trained agents and QA tools maintain service excellence across industries.
• Outsourcing chat services can still feel personalized and premium.

📚 Read the full success story!

SoMe Connect (now Logical Media Group)

SoMe Connect, a digital marketing agency, discovered new revenue potential by joining the Text Partner Program.

Initially using LiveChat for their own lead generation, they soon realized its value to clients as well. By recommending and implementing the tool for their clients, they created a new consulting stream. Their affiliate earnings quickly grew alongside increased client satisfaction.

The agency highlighted the ease of deployment and measurable impact on conversion rates. Clients began to see LiveChat as a core part of their digital strategy rather than an add-on.

SoMe Connect benefited from Partner Program resources like marketing materials, onboarding support, and performance tracking tools. These assets made selling and integrating LiveChat even smoother.

The partnership proved mutually beneficial, with clients thriving and SoMe building recurring income. This case illustrates the power of combining service delivery with affiliate-based models.

Key takeaways:

• LiveChat creates value both as a service and a revenue stream.
• Partner Program support simplifies implementation and sales.
• Agencies can turn apps adoption into long-term business growth.

📚 Read the full success story!

Smilenet

This story showcases how Smilenet, a digital agency in Italy, successfully introduced LiveChat to the automotive sector by implementing it across hundreds of car dealership websites.

Automotive businesses, often flooded with inquiries about availability, pricing, and service scheduling, benefited significantly from real-time chat capabilities. LiveChat allowed dealerships to respond instantly to customer questions, building trust and capturing leads directly from their websites.

Smilenet customized each chat implementation with tailored branding, survey forms, and department routing for sales and service. They offered 14-day free trials to demonstrate LiveChat’s effectiveness in a real-world dealership environment.

Clients quickly figured the value of instant engagement in driving appointments and sales. Smilenet also integrated LiveChat with AdWords and Google Analytics to optimize marketing performance and track ROI. The mobile compatibility of LiveChat ensured car buyers could connect from anywhere.

For Smilenet, LiveChat became a key differentiator when pitching new dealership clients. The case illustrates how LiveChat fits seamlessly into high-touch, high-ticket sales environments like automotive retail.

Key takeaways:

• Industry-specific configuration makes LiveChat more effective and personalized.
• Real-time chat boosts lead capture and buyer confidence at car dealerships.
• Analytics integration helps demonstrate marketing ROI and optimize campaigns.

📚 Read the full success story!

Final thoughts

These success stories prove that real-time conversations can transform business outcomes. From boosting sales and leads to improving support and retention, Text helps partners deliver measurable value. With the right products and a focus on human connection, Text partners are turning everyday chats into powerful growth engines, one message at a time.

Whether you're an agency, consultant, or business looking to scale smarter, the Text Partner Program offers the apps, support, and opportunities to help you grow. Join a global network of innovators turning conversations into conversions, one chat at a time.

FAQs

What is the Text Partner Program?

The Text Partner Program is a referral and reseller program that allows individuals and companies to earn recurring revenue by promoting or implementing Text products. Partners can join as Affiliates or Solution partners, depending on their business model and goals.

How do I earn money as a partner?

Partners earn recurring commissions — up to 25% lifetime — for every customer they refer who becomes a paying LiveChat user. Solution partners can also generate revenue through service offerings like implementation, customization, and customer support.

Who is the program best suited for?

The program is ideal for digital agencies, marketing consultants, software integrators, web developers, and content creators who serve businesses that can benefit from live chat and customer service softwares. Anyone with a relevant audience or client base can be a strong fit.

What support does Text provide to partners?

Partners get access to a dedicated partner app, marketing assets, training resources, and real-time analytics to track performance. Text also offers onboarding guidance, sales enablement materials, and a partner success team to help you grow.

Can I promote more than one product from Text?

Yes! The program includes multiple products, such as Text App, LiveChat, ChatBot, and HelpDesk, and partners can earn commission on all of them. This opens up more earning opportunities across different customer needs.