The widget welcome message used to be the same line on every page. Helpful as a hello, useless as a hook. Visitors landed on a product page, glanced at the widget, and either typed their question from scratch or closed it.
That changes today. When a visitor opens the widget, the AI agent reads the page they're on and surfaces 1 to 3 contextual questions a visitor can tap to start a conversation. Pricing page gets pricing questions. Help article gets a question about that article.
How it works
Suggestions are generated from each AI agent's knowledge sources, not from generic templates. If a specific agent owns a specific page, that agent's content is what the suggestions are built from.
They're generated once per page and cached, so a visitor coming to the same URL twice does not trigger another AI call. The cache is scoped per AI agent, which matters for accounts running multiple agents with separate knowledge bases.
There's nothing to configure. If you have an AI agent and the page is covered by its knowledge sources, the welcome message becomes contextual the next time a visitor opens the widget.
Why suggestions, not just a welcome line
A blank cursor is a lot of friction. Visitors who do have a question often do not have it framed in a sentence they want to type. They have a vague concern, a half-formed comparison, a hesitation about pricing. Surface a tap-to-ask question that maps to one of those hesitations and the gap between "I might have a question" and "I am in a chat" closes to a single tap.
That tap is where the revenue math kicks in. Text's AI agent converts chatting visitors to orders at 266% higher rates than browse-only visitors. The bottleneck has never been what the agent can do once a conversation starts. It is getting the conversation started at all. Lowering the cost of the first message is where the conversion math gets interesting.
Available now
Contextual question suggestions in the welcome message are live in production today. There is nothing to configure. If you have an AI agent connected, the suggestions appear automatically based on the visitor's current page.
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