Product UpdatesProduct Updates

Your WooCommerce cart, live in the chat

by Oliwia Skindzier

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2 min read | Jul 30, 2026 | Updated Jul 31, 2026

Oliwia Skindzier avatar

Oliwia Skindzier

Content Writer

Every topic has a human story hiding inside it, even the technical ones. I dig it out and tell it simply: AI, customer service, and communication tech, turned into blog posts, whitepapers, case studies, and content that people actually want to finish reading.

Every chat is a chance to close

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A customer adds three items to their basket, goes quiet in the chat, and you're left guessing whether they're about to buy or about to bounce.

That guessing ends here. Text now connects directly to WooCommerce through WordPress, so the AI Agent and your team see that cart and can follow up before it goes cold.

A quiet chat stops being a mystery

A live preview updates in real time, the same buying signal as before, now with the actual products attached. That gives you:

  • A live view of what's in the basket, updated the moment something's added or removed
  • In-chat alerts flagging hesitation before it turns into a lost sale
  • Total spent and total orders per customer, so you know instantly if it's a first-time buyer or a regular
Text inbox showing an AI Agent chat with a customer, alongside a live WooCommerce cart preview with 3 items and $560 total, synced through WordPress.

The conversation doesn't stop at checkout

Recent purchases and full order history sit right inside the chat, no second tab required. Orders placed during or right after a conversation link back automatically, and tracking and returns get handled in the same place as the sale.

See which conversations actually sell

Every closed chat gets tracked, so you can compare:

  • Which conversations led to a purchase, and which didn't
  • Results broken down by product and by customer
  • What the AI Agent closed versus what your team closed

Available now

Connect your store from Settings. Everything syncs on its own, no separate dashboard to check. Live now for every WooCommerce store connected through WordPress.

Keep Learning

The AI agent can now read customer screenshots and photos

The AI agent now understands the images a customer sends, not only the text they type. A screenshot, a product photo, a picture of a damaged item: the agent reads what is in the image and uses it in the conversation. It is live now.

Jun 26, 2026

Campaigns are no longer admin-only

The campaigns page used to be admin-only. Now agents can open it, see every campaign, and create and run campaigns inside their own groups. Where an account has opportunities, agents can launch the campaigns tied to them too.

Jun 19, 2026

Chat routing now works for Messenger and Twilio SMS

Routing rules now cover Messenger and Twilio SMS, not just web chat. A conversation from those channels lands with the team that owns it, routed by Facebook Page or by the number the customer texted.

Jun 19, 2026

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