Text is now available in the Shopify App Store. The AI-first customer service platform is built for ecommerce brands that want to grow revenue without growing headcount — turning support conversations into a direct sales channel. Text is the fourth product in the parent company’s portfolio, joining LiveChat, ChatBot, and HelpDesk, which are already used by 35,000 customers.
Most Shopify store owners treat their support team like a cost center. Text turns it into their best closer. AI agents handle conversations end-to-end, from product questions and order status to returns and FAQs, with a 74% AI resolution rate, compared to a 59% industry average. Multilingual support and automatic translation are built in.
But resolution is just the foundation. Text goes further:
- Detects checkout hesitation and steps in with the right offer
- Spots buying signals hiding in routine inquiries
- Qualifies leads, capturing details, and handing human agents warm, context-rich conversations
AI agents and human agents share one inbox. Human agents can monitor AI conversations and step in instantly — no formal hand-off required. When no agents are online, the AI keeps working. By morning, the team has warm leads waiting, with full customer details and conversation summaries, so agents never start from scratch.
Customer service must earn for you. Our mission in the ecommerce sector is to drive margin. Text is a profit engine that, thanks to AI agents, monitors customer behavior and data from the moment they land on the site. It was built to detect hesitation and sell proactively,
said Rafał Cebo-Kloc, Chief Go-To-Market Officer at Text.
Early adopter data showed that Text for Shopify increases sales by 266%.
A profit engine for Shopify
Text integrates with Shopify and learns the full product catalog, enabling AI agents to recommend exactly what customers need, or things they didn't know they wanted. The chat widget is available on checkout and thank-you pages, giving the AI agent more touchpoints to capture intent and close the sale.
Key capabilities:
- Cart Preview displays a customer's cart contents in real time inside the agent dashboard: live cart updates, product details, cart value, and cart-based filtering.
- In-chat notifications surface real-time cart and order activity in active and archived chats, including products added or removed, and completed orders.
- Proactive AI agents initiate conversations without waiting for the customer to reach out. When a visitor shows hesitation or specific cart behavior, the agent engages at the critical moment.
- Selling AI agents are equipped with a product knowledge base and provide personalized recommendations by analyzing customer needs and intent in real time.
- Sales reports track orders and revenue generated during or after chats — total value, total orders, average time to order, top orders, and AI Agent sales specifically.
- Abandoned cart recovery detects friction and engages customers before the sale is lost.
- Live Shopify data such as pricing, orders, product details, and discount codes is pulled directly from the store and always current.
Text learns your catalog and acts like an educated store employee available 24/7. Learn more about the integration.
About Text
Text is a customer service profit engine. It unifies AI efficiency, human expertise, and deep situational context — consolidating support, sales, and customer growth into a single platform. Trusted by 35,000 customers across 150 countries, Text helps organizations scale without adding headcount and turn every conversation into an opportunity for revenue.
