This month: your AI agent learns to greet every visitor personally, e-commerce data shows up where agents actually need it, and the chat widget gets the space it's been missing.
Every conversation now starts with a personal greeting
Previously, every visitor who opened your widget saw the same static welcome message and a generic "Chat now" button. A first-time visitor from Brazil and a returning customer from Germany got the same experience.
Now, your AI agent generates a personalized welcome message for each visitor based on what it knows about them:
- Language detection: visitors are greeted in their preferred language automatically
- Returning customer recognition: if someone has chatted before, the agent acknowledges them and picks up where things left off
- Proactive information gathering: if the visitor hasn't provided their name or email yet, the agent asks naturally as part of the greeting
There's a practical benefit for your data, too. Conversations are only created once the visitor actually responds. That means no more empty chats cluttering your archives, and your reports reflect real engagement rather than accidental widget clicks.
→ Learn about AI agent skills and welcome messages
E-commerce data, right inside the conversation
If you're using the Shopify integration, your agents no longer need to switch tabs to look up a customer's order history. Order data now appears directly in customer details, the real time traffic view, and the contact list.
When a customer starts a chat, the agent can immediately see their last order: what they bought, when, and for how much. Instead of "Let me look that up for you," it becomes "I see your order from last week, let me help with that."
This builds on the Shopify integration and Customer List from last quarter. More customer data is available without leaving the app, reducing context-switching for your agents.
→ See how Text works with Shopify | Order data appears automatically in the Customer details panel
A widget built for longer, richer conversations
AI agent conversations are getting more sophisticated — product recommendations, multi-step troubleshooting, detailed order inquiries. But the widget was still sized for quick back-and-forth exchanges.
We've increased the default widget size on desktop and added a built-in expand control that lets visitors (and soon, the AI agent itself) grow the widget when the conversation calls for more room. Multiple UI elements have been updated to match the refreshed Chat Page design from December, so the experience feels consistent whether a customer reaches you through the widget or a direct link.
The result: conversations that involve images, longer messages, or structured responses like product cards no longer feel cramped.
The updated widget is live automatically on desktop — no configuration needed.
→ Visit text.com to see the new widget in action
January was a focused month - fewer features, but each one changes how your customers experience the first moments of a conversation. If you haven't tried chatting with your own AI agent after these updates, it's worth seeing the difference firsthand.
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