This month: your AI agent gets a memory, the mobile app goes dark (in a good way), and getting started with Text just got twice as easy.
Your AI agent now remembers what happened
When a customer reaches out, context is everything. But until now, finding out what a previous conversation was about meant opening the archive and reading through the full transcript.
Auto Chat Summary changes that. Text now generates a concise AI-written summary at the top of every archived chat. Open any past conversation and the key points are already there — what the customer needed, what was resolved, and what was left open.
This is the first step. We're already working on bringing summaries into active chats so agents can get context on returning customers the moment they connect.
Available on Growth and Enterprise plans.
→ Learn how Auto Chat Summary works
Organize your Inbox the way your team works
Not every team starts their day in the same place. A team focused on tickets needs a different view than one monitoring AI agent conversations.
You can now reorder the sections in your Inbox navigation — drag Tickets, AI agent, Chats, or any other section to the position that matches your workflow. Whatever you put at the top becomes your home screen when you open Text.
Connect with customers on Twilio
If your business communicates with customers via SMS or voice through Twilio, those conversations now flow directly into Text. Twilio joins the growing list of channels you can manage from a single workspace — alongside live chat, email, and more.
All Twilio messages appear in your Inbox alongside your other conversations.
→ Learn how to set up Twilio integration
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