See what your chat forms are actually collecting

The new Chat forms report shows your pre- and post-chat form results in one place.

Pre- and post-chat results, together

The report brings pre-chat and post-chat form results into a single view, with key summary metrics so you can see overall performance at a glance without checking each form separately.

Answers are now sortable, so you can look for patterns or outliers across responses instead of scrolling through raw form data one submission at a time.

Insights for every question type

The report surfaces performance insights broken down by question type, giving you a clearer read on how each question is actually performing, not just whether the form was completed.

Available now

Find the Chat forms report under Reports. Live now for every account.