From now on, Inbox detects emails and phone numbers as customers share them in chat, highlights them right in the conversation, and lets agents add them to the customer profile in one click.
Catches what forms and the AI Agent miss
This fills the gap specifically when:
- The chat isn't handled by the AI Agent's data collection skill
- The customer never filled out a chat form with their details
It also works in archived chats, so contact details shared earlier don't stay buried in old conversations.
Built to get the country code right
Phone numbers come in all kinds of formats. Text validates each one against the customer's location to confirm or correct the country code, so agents aren't stuck guessing whether a number is complete.
Available now
Detected details show up highlighted directly in the chat. Live now for every account, including archived chats.
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