Your Inbox now has a Teams list: the conversations your teams have open right this second. What your agents are handling and what your AI Agent is handling, in one place.
Open any of them, and you read the conversation as it happens, without taking supervision. Nobody gets reassigned, nothing changes hands, and the chat goes on exactly as it would have if you hadn't looked.
Twenty minutes of AI Agent tells you more than a monthly report
If you're working out how much to hand over to AI, this is where you find out. You watch it answer a sizing question you weren't sure it could answer. You watch a return request go somewhere you'd rather take yourself. Then you take it.
Act without leaving the view
Take over, transfer to a teammate, or create a ticket. Sort newest to oldest. Collapse the list when you want it out of the way and it stays collapsed until you open it again.
Available now
Inbox → Chats → All → Teams, for admins and owners, covering the teams you're a member of.
Get a summary with