About us

We are builders.
We build for profit.

The Text team on stage at a company event

Our Purpose

Your support team speaks to more buyers in a week than your sales team sees in a month. They know the pain points, the hesitations, the moments of desire.

We don't hand them a ticket queue and a script. We equip them to turn chats into revenue. Without losing the edge that builds loyalty when it counts.

Text is AI software built for one outcome: turning customer service into revenue. AI is the baseline. What sits on top of it is the part that makes you money.

Mariusz Cieply

Founder & CEO

$1.5M

Revenue in last 6 months

+25%

Average order value

80%

AI resolution rate

30,000+ teams use Text to turn customer service into a profit engine.

114k

paid users
1.9B

monthly visits
150

countries

The proof

We've been in this business for over 20 years. Public since 2014. Dividends every year since. We don't just talk about growth. We prove it.

Check our proof

$ 83.1M

ARR (Annual Recurring Revenue)
46%

net profit margin FY 24/25
14

Consecutive years of dividend paid

The stack

Text is the name of our company and our flagship product. Every product we build turns customer conversations into revenue.

20 years of customer service expertise, built into one platform. Support customers, capture intent, and drive revenue.
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Real-time chat for websites. AI-assisted replies, visitor tracking, and a widget you can shape to your brand.
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AI chatbots without code. Handles routine questions around the clock, qualifies leads, and reads your product catalog.
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Ticketing for the complicated cases. One inbox for every channel, with AI summaries and routing built in.
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Free website widget. Contact forms, product cards, FAQ, and AI recommendations — no code, no cost.
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A self-service help center your customers can actually search. Grounded in your content, not generic web data.
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Enterprise-grade security & compliance

CCPA

WCAG 2.2

SOC2

GDPR

PCI DSS - SAQ A

BBB Accredited Business

Data Privacy Framework

The record

For over 20 years, we've been building products that help companies create growth through customer interactions.

May 2002

The Beginning

Founded in Wrocław, Poland, as LiveChat. We set out to help businesses communicate with customers online.
April 2014

Public Markets, Profitable Growth

Listed on the Warsaw Stock Exchange. From day one as a public company, we committed to building sustainably and profitably.
August 2017

ChatBot launch

Expanded beyond live chat with AI-powered automation, helping businesses engage customers at scale.
May 2019

HelpDesk launch

Customer service became more than conversations. HelpDesk introduced ticketing, workflows, and team collaboration, expanding the platform beyond chat.
November 2022

OpenWidget launch

Launched website widget designed to help businesses engage visitors, capture leads, and increase sales. Free website widgets for engagement and sales.
September 2023

Becoming Text

LiveChat Software became Text, reflecting a broader vision centered on AI-powered customer communication and business growth. New ticker on WSE: TXT, TXT.WA
May 2025

The Text Platform launch

AI Agents, intent detection, and selling tools launched across the Text product suite, turning customer service into a revenue-generating function all in a single platform.