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Check who you're chatting with, without leaving the list

by Michał Włosik 1 min read Published Updated
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Michał Włosik

Michał Włosik

Writer

I turn complex topics around customer service, AI, and communication technology into clear, actionable content — from blog posts and whitepapers to case studies and automated content workflows.

Hover over a customer's name or avatar anywhere in Inbox lists, and a card pops up with what you need to know at a glance.

Customer card view in Text appWhat's on the card

  • Name and avatar, with a quick copy option

  • Status, like chatting or last seen

  • Email and phone number, also with quick copy

  • A link straight to their full profile

Why this matters

You get the core details right from the list, so switching between chats stays fast, especially when you're triaging several conversations at once.

Available now

Hover over any customer name or avatar in Inbox lists to see it. Live now for every account.

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