Product Updates

The AI agent now understands the images a customer sends, not only the text they type. A screenshot, a product photo, a picture of a damaged item: the agent reads what is in the image and uses it in the conversation. It is live now.

The campaigns page used to be admin-only. Now agents can open it, see every campaign, and create and run campaigns inside their own groups. Where an account has opportunities, agents can launch the campaigns tied to them too.

Routing rules now cover Messenger and Twilio SMS, not just web chat. A conversation from those channels lands with the team that owns it, routed by Facebook Page or by the number the customer texted.

When the same customer opens several tickets about the same issue, agents can now merge them into one master thread. Sub-tickets close, future email replies route to the master, and the full history stays linked in one place.

WhatsApp now connects to Text as a native channel. Conversations from WhatsApp land in the same inbox as web chat, and it is already switched on for every paid, trial, and new license.

Text is live on the Webflow App Marketplace. Add live chat, AI Agent, and a shared inbox to your Webflow site without touching a line of code.

A new platform-agnostic sales tracking method drops the Shopify dependency. One API call on the 'Thank you' page turns on AI Agent sales reporting, in-chat order notifications, sidebar order context, and the Wins counter for any store on the web.

Single-metric reports now mark best and worst results, flag unusual spikes and drops automatically, and show whether the trend is going up, down, or holding steady. Less staring at charts, more deciding.

Custom Skills can now call any external service through a webhook. The AI agent can pull data from a CRM, check stock against your warehouse API, or push a lead back into a CDP, all triggered by what a customer says in chat.