curl --request PATCH \
  --url https://api.helpdesk.com/v1/agents \
  --header 'Authorization: Basic <encoded-value>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "ids": [
    "42e113f9-9353-4e89-9f68-69b92f423b0c"
  ],
  "fields": {
    "teamIDs": [
      "f56caf69-3f05-4386-9567-fdc909d7ad77"
    ],
    "flags": {
      "visitedWelcomeTutorial": true
    },
    "settings": {
      "emailNotificationsActive": true,
      "webpushNotificationsActive": "always"
    }
  }
}
'

import requests

url = "https://api.helpdesk.com/v1/agents"

payload = {
    "ids": ["42e113f9-9353-4e89-9f68-69b92f423b0c"],
    "fields": {
        "teamIDs": ["f56caf69-3f05-4386-9567-fdc909d7ad77"],
        "flags": { "visitedWelcomeTutorial": True },
        "settings": {
            "emailNotificationsActive": True,
            "webpushNotificationsActive": "always"
        }
    }
}
headers = {
    "Authorization": "Basic <encoded-value>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {Authorization: 'Basic <encoded-value>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    ids: ['42e113f9-9353-4e89-9f68-69b92f423b0c'],
    fields: {
      teamIDs: ['f56caf69-3f05-4386-9567-fdc909d7ad77'],
      flags: {visitedWelcomeTutorial: true},
      settings: {emailNotificationsActive: true, webpushNotificationsActive: 'always'}
    }
  })
};

fetch('https://api.helpdesk.com/v1/agents', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.helpdesk.com/v1/agents",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'ids' => [
        '42e113f9-9353-4e89-9f68-69b92f423b0c'
    ],
    'fields' => [
        'teamIDs' => [
                'f56caf69-3f05-4386-9567-fdc909d7ad77'
        ],
        'flags' => [
                'visitedWelcomeTutorial' => true
        ],
        'settings' => [
                'emailNotificationsActive' => true,
                'webpushNotificationsActive' => 'always'
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Basic <encoded-value>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.helpdesk.com/v1/agents"

	payload := strings.NewReader("{\n  \"ids\": [\n    \"42e113f9-9353-4e89-9f68-69b92f423b0c\"\n  ],\n  \"fields\": {\n    \"teamIDs\": [\n      \"f56caf69-3f05-4386-9567-fdc909d7ad77\"\n    ],\n    \"flags\": {\n      \"visitedWelcomeTutorial\": true\n    },\n    \"settings\": {\n      \"emailNotificationsActive\": true,\n      \"webpushNotificationsActive\": \"always\"\n    }\n  }\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Authorization", "Basic <encoded-value>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.patch("https://api.helpdesk.com/v1/agents")
  .header("Authorization", "Basic <encoded-value>")
  .header("Content-Type", "application/json")
  .body("{\n  \"ids\": [\n    \"42e113f9-9353-4e89-9f68-69b92f423b0c\"\n  ],\n  \"fields\": {\n    \"teamIDs\": [\n      \"f56caf69-3f05-4386-9567-fdc909d7ad77\"\n    ],\n    \"flags\": {\n      \"visitedWelcomeTutorial\": true\n    },\n    \"settings\": {\n      \"emailNotificationsActive\": true,\n      \"webpushNotificationsActive\": \"always\"\n    }\n  }\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.helpdesk.com/v1/agents")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Basic <encoded-value>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"ids\": [\n    \"42e113f9-9353-4e89-9f68-69b92f423b0c\"\n  ],\n  \"fields\": {\n    \"teamIDs\": [\n      \"f56caf69-3f05-4386-9567-fdc909d7ad77\"\n    ],\n    \"flags\": {\n      \"visitedWelcomeTutorial\": true\n    },\n    \"settings\": {\n      \"emailNotificationsActive\": true,\n      \"webpushNotificationsActive\": \"always\"\n    }\n  }\n}"

response = http.request(request)
puts response.read_body

{
  "ID": "42e113f9-9353-4e89-9f68-69b92f423b0c",
  "licenseID": 13381337,
  "createdAt": "2026-06-30T22:02:08.901Z",
  "createdBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
  "createdByType": "agent",
  "updatedAt": "2026-06-30T22:02:08.901Z",
  "updatedBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
  "roles": [
    "owner"
  ],
  "teamIDs": [
    "f56caf69-3f05-4386-9567-fdc909d7ad77"
  ],
  "email": "john@helpdesk.com",
  "name": "John Text",
  "status": "active",
  "avatar": "https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg",
  "flags": {
    "visitedWelcomeTutorial": true
  },
  "settings": {
    "emailNotificationsActive": true,
    "webpushNotificationsActive": "always"
  },
  "autoassignment": true,
  "autoassignmentTeamIDs": [
    "9dd9e888-b42e-46c1-aa63-20cb5354c28c"
  ],
  "signature": {
    "text": "Best regards,\nJohn // Text, Inc.\n",
    "richTextObj": [
      {
        "type": "paragraph"
      },
      {
        "children": [
          {
            "text": "Best regards,"
          },
          {
            "type": "paragraph"
          },
          {
            "children": null
          },
          {
            "text": "Jogn // Text, Inc."
          }
        ]
      }
    ],
    "attachments": []
  }
}