curl --request PATCH \
  --url https://api.helpdesk.com/v1/rules/{ruleID} \
  --header 'Authorization: Basic <encoded-value>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "name": "Pending to closed",
  "description": "Set ticket to closed after 3 days when pending",
  "ordering": 100,
  "quantifier": "all",
  "active": true,
  "triggers": [],
  "actions": [
    {
      "type": "assign",
      "teamID": "5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b",
      "randomAgent": true,
      "roundRobin": true,
      "agentID": "5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"
    }
  ]
}
'

import requests

url = "https://api.helpdesk.com/v1/rules/{ruleID}"

payload = {
    "name": "Pending to closed",
    "description": "Set ticket to closed after 3 days when pending",
    "ordering": 100,
    "quantifier": "all",
    "active": True,
    "triggers": [],
    "actions": [
        {
            "type": "assign",
            "teamID": "5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b",
            "randomAgent": True,
            "roundRobin": True,
            "agentID": "5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b"
        }
    ]
}
headers = {
    "Authorization": "Basic <encoded-value>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {Authorization: 'Basic <encoded-value>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    name: 'Pending to closed',
    description: 'Set ticket to closed after 3 days when pending',
    ordering: 100,
    quantifier: 'all',
    active: true,
    triggers: [],
    actions: [
      {
        type: 'assign',
        teamID: '5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b',
        randomAgent: true,
        roundRobin: true,
        agentID: '5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b'
      }
    ]
  })
};

fetch('https://api.helpdesk.com/v1/rules/{ruleID}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.helpdesk.com/v1/rules/{ruleID}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'name' => 'Pending to closed',
    'description' => 'Set ticket to closed after 3 days when pending',
    'ordering' => 100,
    'quantifier' => 'all',
    'active' => true,
    'triggers' => [
        
    ],
    'actions' => [
        [
                'type' => 'assign',
                'teamID' => '5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b',
                'randomAgent' => true,
                'roundRobin' => true,
                'agentID' => '5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b'
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Basic <encoded-value>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.helpdesk.com/v1/rules/{ruleID}"

	payload := strings.NewReader("{\n  \"name\": \"Pending to closed\",\n  \"description\": \"Set ticket to closed after 3 days when pending\",\n  \"ordering\": 100,\n  \"quantifier\": \"all\",\n  \"active\": true,\n  \"triggers\": [],\n  \"actions\": [\n    {\n      \"type\": \"assign\",\n      \"teamID\": \"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b\",\n      \"randomAgent\": true,\n      \"roundRobin\": true,\n      \"agentID\": \"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b\"\n    }\n  ]\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Authorization", "Basic <encoded-value>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.patch("https://api.helpdesk.com/v1/rules/{ruleID}")
  .header("Authorization", "Basic <encoded-value>")
  .header("Content-Type", "application/json")
  .body("{\n  \"name\": \"Pending to closed\",\n  \"description\": \"Set ticket to closed after 3 days when pending\",\n  \"ordering\": 100,\n  \"quantifier\": \"all\",\n  \"active\": true,\n  \"triggers\": [],\n  \"actions\": [\n    {\n      \"type\": \"assign\",\n      \"teamID\": \"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b\",\n      \"randomAgent\": true,\n      \"roundRobin\": true,\n      \"agentID\": \"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b\"\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.helpdesk.com/v1/rules/{ruleID}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Basic <encoded-value>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"name\": \"Pending to closed\",\n  \"description\": \"Set ticket to closed after 3 days when pending\",\n  \"ordering\": 100,\n  \"quantifier\": \"all\",\n  \"active\": true,\n  \"triggers\": [],\n  \"actions\": [\n    {\n      \"type\": \"assign\",\n      \"teamID\": \"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b\",\n      \"randomAgent\": true,\n      \"roundRobin\": true,\n      \"agentID\": \"5f4b1f3b-4b7b-4b7b-8b7b-4b7b4b7b4b7b\"\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "ID": "42e113f9-9353-4e89-9f68-69b92f423b0c",
  "licenseID": 13381337,
  "createdAt": "2026-06-30T22:02:08.901Z",
  "createdBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
  "createdByType": "agent",
  "updatedAt": "2026-06-30T22:02:08.901Z",
  "updatedBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
  "name": "Pending to closed",
  "description": "Set ticket to closed after 3 days when pending",
  "type": "tickets",
  "ordering": 100,
  "active": true,
  "quantifier": "all",
  "triggers": [],
  "actions": [],
  "useCounter": 153
}