curl --request GET \
  --url https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID} \
  --header 'Authorization: Basic <encoded-value>'

import requests

url = "https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Basic <encoded-value>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Basic <encoded-value>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}")
  .header("Authorization", "Basic <encoded-value>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Basic <encoded-value>'

response = http.request(request)
puts response.read_body

{
  "ID": "42e113f9-9353-4e89-9f68-69b92f423b0c",
  "licenseID": 13381337,
  "createdAt": "2026-06-30T22:02:08.901Z",
  "createdBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
  "createdByType": "agent",
  "updatedAt": "2026-06-30T22:02:08.901Z",
  "updatedBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
  "teamID": "f56caf69-3f05-4386-9567-fdc909d7ad77",
  "shortcuts": [
    "ThankYou"
  ],
  "text": "Thank you for contacting us! We'll reply soon!",
  "richTextObj": [],
  "attachments": [
    {
      "url": "https://example.com",
      "cid": "",
      "name": "",
      "size": 0,
      "type": "",
      "sha256": "",
      "token": ""
    }
  ]
}