Create imported ticket transaction
curl --request POST \
--url https://api.helpdesk.com/v1/importedTickets/transactions \
--header 'Authorization: Basic <encoded-value>' \
--header 'Content-Type: application/json' \
--data '{}'import requests
url = "https://api.helpdesk.com/v1/importedTickets/transactions"
payload = {}
headers = {
"Authorization": "Basic <encoded-value>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Basic <encoded-value>', 'Content-Type': 'application/json'},
body: JSON.stringify({})
};
fetch('https://api.helpdesk.com/v1/importedTickets/transactions', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.helpdesk.com/v1/importedTickets/transactions",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
]),
CURLOPT_HTTPHEADER => [
"Authorization: Basic <encoded-value>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.helpdesk.com/v1/importedTickets/transactions"
payload := strings.NewReader("{}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Basic <encoded-value>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.helpdesk.com/v1/importedTickets/transactions")
.header("Authorization", "Basic <encoded-value>")
.header("Content-Type", "application/json")
.body("{}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.helpdesk.com/v1/importedTickets/transactions")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Basic <encoded-value>'
request["Content-Type"] = 'application/json'
request.body = "{}"
response = http.request(request)
puts response.read_body{
"type": "ticket",
"createdAt": "2026-06-30T22:02:08.901Z",
"transactionID": "42e113f9-9353-4e89-9f68-69b92f423b0c"
}Imported tickets
Create imported ticket transaction
Creates new import transaction.
Transaction ID is required for ticket creation with attachments.
POST
/
v1
/
importedTickets
/
transactions
Create imported ticket transaction
curl --request POST \
--url https://api.helpdesk.com/v1/importedTickets/transactions \
--header 'Authorization: Basic <encoded-value>' \
--header 'Content-Type: application/json' \
--data '{}'import requests
url = "https://api.helpdesk.com/v1/importedTickets/transactions"
payload = {}
headers = {
"Authorization": "Basic <encoded-value>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Basic <encoded-value>', 'Content-Type': 'application/json'},
body: JSON.stringify({})
};
fetch('https://api.helpdesk.com/v1/importedTickets/transactions', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.helpdesk.com/v1/importedTickets/transactions",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
]),
CURLOPT_HTTPHEADER => [
"Authorization: Basic <encoded-value>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.helpdesk.com/v1/importedTickets/transactions"
payload := strings.NewReader("{}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Basic <encoded-value>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.helpdesk.com/v1/importedTickets/transactions")
.header("Authorization", "Basic <encoded-value>")
.header("Content-Type", "application/json")
.body("{}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.helpdesk.com/v1/importedTickets/transactions")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Basic <encoded-value>'
request["Content-Type"] = 'application/json'
request.body = "{}"
response = http.request(request)
puts response.read_body{
"type": "ticket",
"createdAt": "2026-06-30T22:02:08.901Z",
"transactionID": "42e113f9-9353-4e89-9f68-69b92f423b0c"
}Authorizations
PersonalAccessTokenBearerAuth
Use your account ID as the username and your personal access token (PAT) as the password, or pass a Base64-encoded value directly in the Authorization header. For more information, see the personal access tokens guide.
Body
application/json
The body is of type object.
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