curl --request PATCH \
  --url https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID} \
  --header 'Authorization: Basic <encoded-value>' \
  --header 'Content-Type: application/json' \
  --data @- <<EOF
{
  "teamID": "f56caf69-3f05-4386-9567-fdc909d7ad77",
  "text": "Thank you for contacting us! We'll reply soon!",
  "shortcuts": [
    "ThankYou"
  ],
  "richTextObj": [],
  "transactionID": "050340e4-82de-4a2a-a1c4-724dfaf66cec"
}
EOF

import requests

url = "https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}"

payload = {
    "teamID": "f56caf69-3f05-4386-9567-fdc909d7ad77",
    "text": "Thank you for contacting us! We'll reply soon!",
    "shortcuts": ["ThankYou"],
    "richTextObj": [],
    "transactionID": "050340e4-82de-4a2a-a1c4-724dfaf66cec"
}
headers = {
    "Authorization": "Basic <encoded-value>",
    "Content-Type": "application/json"
}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {Authorization: 'Basic <encoded-value>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    teamID: 'f56caf69-3f05-4386-9567-fdc909d7ad77',
    text: 'Thank you for contacting us! We\'ll reply soon!',
    shortcuts: ['ThankYou'],
    richTextObj: [],
    transactionID: '050340e4-82de-4a2a-a1c4-724dfaf66cec'
  })
};

fetch('https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => json_encode([
    'teamID' => 'f56caf69-3f05-4386-9567-fdc909d7ad77',
    'text' => 'Thank you for contacting us! We\'ll reply soon!',
    'shortcuts' => [
        'ThankYou'
    ],
    'richTextObj' => [
        
    ],
    'transactionID' => '050340e4-82de-4a2a-a1c4-724dfaf66cec'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Basic <encoded-value>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}"

	payload := strings.NewReader("{\n  \"teamID\": \"f56caf69-3f05-4386-9567-fdc909d7ad77\",\n  \"text\": \"Thank you for contacting us! We'll reply soon!\",\n  \"shortcuts\": [\n    \"ThankYou\"\n  ],\n  \"richTextObj\": [],\n  \"transactionID\": \"050340e4-82de-4a2a-a1c4-724dfaf66cec\"\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Authorization", "Basic <encoded-value>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.patch("https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}")
  .header("Authorization", "Basic <encoded-value>")
  .header("Content-Type", "application/json")
  .body("{\n  \"teamID\": \"f56caf69-3f05-4386-9567-fdc909d7ad77\",\n  \"text\": \"Thank you for contacting us! We'll reply soon!\",\n  \"shortcuts\": [\n    \"ThankYou\"\n  ],\n  \"richTextObj\": [],\n  \"transactionID\": \"050340e4-82de-4a2a-a1c4-724dfaf66cec\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.helpdesk.com/v1/cannedResponses/{cannedResponseID}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Basic <encoded-value>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"teamID\": \"f56caf69-3f05-4386-9567-fdc909d7ad77\",\n  \"text\": \"Thank you for contacting us! We'll reply soon!\",\n  \"shortcuts\": [\n    \"ThankYou\"\n  ],\n  \"richTextObj\": [],\n  \"transactionID\": \"050340e4-82de-4a2a-a1c4-724dfaf66cec\"\n}"

response = http.request(request)
puts response.read_body

{
  "ID": "42e113f9-9353-4e89-9f68-69b92f423b0c",
  "licenseID": 13381337,
  "createdAt": "2026-06-30T22:02:08.901Z",
  "createdBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
  "createdByType": "agent",
  "updatedAt": "2026-06-30T22:02:08.901Z",
  "updatedBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
  "teamID": "f56caf69-3f05-4386-9567-fdc909d7ad77",
  "shortcuts": [
    "ThankYou"
  ],
  "text": "Thank you for contacting us! We'll reply soon!",
  "richTextObj": [],
  "attachments": [
    {
      "url": "https://example.com",
      "cid": "",
      "name": "",
      "size": 0,
      "type": "",
      "sha256": "",
      "token": ""
    }
  ]
}