curl --request POST \
--url https://api.helpdesk.com/v1/agents \
--header 'Authorization: Basic <encoded-value>' \
--header 'Content-Type: application/json' \
--data '
{
"roles": [
"owner"
],
"teamIDs": [
"f56caf69-3f05-4386-9567-fdc909d7ad77"
],
"email": "john@helpdesk.com",
"name": "John Text",
"status": "active",
"avatar": "https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg",
"flags": {
"visitedWelcomeTutorial": true
},
"settings": {
"emailNotificationsActive": true,
"webpushNotificationsActive": "always"
},
"autoassignment": true,
"autoassignmentTeamIDs": [
"9dd9e888-b42e-46c1-aa63-20cb5354c28c"
],
"signature": {
"text": "Best regards,\nJohn // Text, Inc.\n",
"richTextObj": [
{
"type": "paragraph"
},
{
"children": [
{
"text": "Best regards,"
},
{
"type": "paragraph"
},
{
"children": null
},
{
"text": "Jogn // Text, Inc."
}
]
}
]
},
"transactionID": "050340e4-82de-4a2a-a1c4-724dfaf66cec"
}
'import requests
url = "https://api.helpdesk.com/v1/agents"
payload = {
"roles": ["owner"],
"teamIDs": ["f56caf69-3f05-4386-9567-fdc909d7ad77"],
"email": "john@helpdesk.com",
"name": "John Text",
"status": "active",
"avatar": "https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg",
"flags": { "visitedWelcomeTutorial": True },
"settings": {
"emailNotificationsActive": True,
"webpushNotificationsActive": "always"
},
"autoassignment": True,
"autoassignmentTeamIDs": ["9dd9e888-b42e-46c1-aa63-20cb5354c28c"],
"signature": {
"text": "Best regards,
John // Text, Inc.
",
"richTextObj": [{ "type": "paragraph" }, { "children": [{ "text": "Best regards," }, { "type": "paragraph" }, { "children": None }, { "text": "Jogn // Text, Inc." }] }]
},
"transactionID": "050340e4-82de-4a2a-a1c4-724dfaf66cec"
}
headers = {
"Authorization": "Basic <encoded-value>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Basic <encoded-value>', 'Content-Type': 'application/json'},
body: JSON.stringify({
roles: ['owner'],
teamIDs: ['f56caf69-3f05-4386-9567-fdc909d7ad77'],
email: 'john@helpdesk.com',
name: 'John Text',
status: 'active',
avatar: 'https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg',
flags: {visitedWelcomeTutorial: true},
settings: {emailNotificationsActive: true, webpushNotificationsActive: 'always'},
autoassignment: true,
autoassignmentTeamIDs: ['9dd9e888-b42e-46c1-aa63-20cb5354c28c'],
signature: {
text: 'Best regards,\nJohn // Text, Inc.\n',
richTextObj: [
{type: 'paragraph'},
{
children: [
{text: 'Best regards,'},
{type: 'paragraph'},
{children: null},
{text: 'Jogn // Text, Inc.'}
]
}
]
},
transactionID: '050340e4-82de-4a2a-a1c4-724dfaf66cec'
})
};
fetch('https://api.helpdesk.com/v1/agents', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.helpdesk.com/v1/agents",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'roles' => [
'owner'
],
'teamIDs' => [
'f56caf69-3f05-4386-9567-fdc909d7ad77'
],
'email' => 'john@helpdesk.com',
'name' => 'John Text',
'status' => 'active',
'avatar' => 'https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg',
'flags' => [
'visitedWelcomeTutorial' => true
],
'settings' => [
'emailNotificationsActive' => true,
'webpushNotificationsActive' => 'always'
],
'autoassignment' => true,
'autoassignmentTeamIDs' => [
'9dd9e888-b42e-46c1-aa63-20cb5354c28c'
],
'signature' => [
'text' => 'Best regards,
John // Text, Inc.
',
'richTextObj' => [
[
'type' => 'paragraph'
],
[
'children' => [
[
'text' => 'Best regards,'
],
[
'type' => 'paragraph'
],
[
'children' => null
],
[
'text' => 'Jogn // Text, Inc.'
]
]
]
]
],
'transactionID' => '050340e4-82de-4a2a-a1c4-724dfaf66cec'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Basic <encoded-value>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.helpdesk.com/v1/agents"
payload := strings.NewReader("{\n \"roles\": [\n \"owner\"\n ],\n \"teamIDs\": [\n \"f56caf69-3f05-4386-9567-fdc909d7ad77\"\n ],\n \"email\": \"john@helpdesk.com\",\n \"name\": \"John Text\",\n \"status\": \"active\",\n \"avatar\": \"https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg\",\n \"flags\": {\n \"visitedWelcomeTutorial\": true\n },\n \"settings\": {\n \"emailNotificationsActive\": true,\n \"webpushNotificationsActive\": \"always\"\n },\n \"autoassignment\": true,\n \"autoassignmentTeamIDs\": [\n \"9dd9e888-b42e-46c1-aa63-20cb5354c28c\"\n ],\n \"signature\": {\n \"text\": \"Best regards,\\nJohn // Text, Inc.\\n\",\n \"richTextObj\": [\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": [\n {\n \"text\": \"Best regards,\"\n },\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": null\n },\n {\n \"text\": \"Jogn // Text, Inc.\"\n }\n ]\n }\n ]\n },\n \"transactionID\": \"050340e4-82de-4a2a-a1c4-724dfaf66cec\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Basic <encoded-value>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.helpdesk.com/v1/agents")
.header("Authorization", "Basic <encoded-value>")
.header("Content-Type", "application/json")
.body("{\n \"roles\": [\n \"owner\"\n ],\n \"teamIDs\": [\n \"f56caf69-3f05-4386-9567-fdc909d7ad77\"\n ],\n \"email\": \"john@helpdesk.com\",\n \"name\": \"John Text\",\n \"status\": \"active\",\n \"avatar\": \"https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg\",\n \"flags\": {\n \"visitedWelcomeTutorial\": true\n },\n \"settings\": {\n \"emailNotificationsActive\": true,\n \"webpushNotificationsActive\": \"always\"\n },\n \"autoassignment\": true,\n \"autoassignmentTeamIDs\": [\n \"9dd9e888-b42e-46c1-aa63-20cb5354c28c\"\n ],\n \"signature\": {\n \"text\": \"Best regards,\\nJohn // Text, Inc.\\n\",\n \"richTextObj\": [\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": [\n {\n \"text\": \"Best regards,\"\n },\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": null\n },\n {\n \"text\": \"Jogn // Text, Inc.\"\n }\n ]\n }\n ]\n },\n \"transactionID\": \"050340e4-82de-4a2a-a1c4-724dfaf66cec\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.helpdesk.com/v1/agents")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Basic <encoded-value>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"roles\": [\n \"owner\"\n ],\n \"teamIDs\": [\n \"f56caf69-3f05-4386-9567-fdc909d7ad77\"\n ],\n \"email\": \"john@helpdesk.com\",\n \"name\": \"John Text\",\n \"status\": \"active\",\n \"avatar\": \"https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg\",\n \"flags\": {\n \"visitedWelcomeTutorial\": true\n },\n \"settings\": {\n \"emailNotificationsActive\": true,\n \"webpushNotificationsActive\": \"always\"\n },\n \"autoassignment\": true,\n \"autoassignmentTeamIDs\": [\n \"9dd9e888-b42e-46c1-aa63-20cb5354c28c\"\n ],\n \"signature\": {\n \"text\": \"Best regards,\\nJohn // Text, Inc.\\n\",\n \"richTextObj\": [\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": [\n {\n \"text\": \"Best regards,\"\n },\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": null\n },\n {\n \"text\": \"Jogn // Text, Inc.\"\n }\n ]\n }\n ]\n },\n \"transactionID\": \"050340e4-82de-4a2a-a1c4-724dfaf66cec\"\n}"
response = http.request(request)
puts response.read_body{
"ID": "42e113f9-9353-4e89-9f68-69b92f423b0c",
"licenseID": 13381337,
"createdAt": "2026-06-30T22:02:08.901Z",
"createdBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
"createdByType": "agent",
"updatedAt": "2026-06-30T22:02:08.901Z",
"updatedBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
"roles": [
"owner"
],
"teamIDs": [
"f56caf69-3f05-4386-9567-fdc909d7ad77"
],
"email": "john@helpdesk.com",
"name": "John Text",
"status": "active",
"avatar": "https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg",
"flags": {
"visitedWelcomeTutorial": true
},
"settings": {
"emailNotificationsActive": true,
"webpushNotificationsActive": "always"
},
"autoassignment": true,
"autoassignmentTeamIDs": [
"9dd9e888-b42e-46c1-aa63-20cb5354c28c"
],
"signature": {
"text": "Best regards,\nJohn // Text, Inc.\n",
"richTextObj": [
{
"type": "paragraph"
},
{
"children": [
{
"text": "Best regards,"
},
{
"type": "paragraph"
},
{
"children": null
},
{
"text": "Jogn // Text, Inc."
}
]
}
],
"attachments": []
}
}Create agent
curl --request POST \
--url https://api.helpdesk.com/v1/agents \
--header 'Authorization: Basic <encoded-value>' \
--header 'Content-Type: application/json' \
--data '
{
"roles": [
"owner"
],
"teamIDs": [
"f56caf69-3f05-4386-9567-fdc909d7ad77"
],
"email": "john@helpdesk.com",
"name": "John Text",
"status": "active",
"avatar": "https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg",
"flags": {
"visitedWelcomeTutorial": true
},
"settings": {
"emailNotificationsActive": true,
"webpushNotificationsActive": "always"
},
"autoassignment": true,
"autoassignmentTeamIDs": [
"9dd9e888-b42e-46c1-aa63-20cb5354c28c"
],
"signature": {
"text": "Best regards,\nJohn // Text, Inc.\n",
"richTextObj": [
{
"type": "paragraph"
},
{
"children": [
{
"text": "Best regards,"
},
{
"type": "paragraph"
},
{
"children": null
},
{
"text": "Jogn // Text, Inc."
}
]
}
]
},
"transactionID": "050340e4-82de-4a2a-a1c4-724dfaf66cec"
}
'import requests
url = "https://api.helpdesk.com/v1/agents"
payload = {
"roles": ["owner"],
"teamIDs": ["f56caf69-3f05-4386-9567-fdc909d7ad77"],
"email": "john@helpdesk.com",
"name": "John Text",
"status": "active",
"avatar": "https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg",
"flags": { "visitedWelcomeTutorial": True },
"settings": {
"emailNotificationsActive": True,
"webpushNotificationsActive": "always"
},
"autoassignment": True,
"autoassignmentTeamIDs": ["9dd9e888-b42e-46c1-aa63-20cb5354c28c"],
"signature": {
"text": "Best regards,
John // Text, Inc.
",
"richTextObj": [{ "type": "paragraph" }, { "children": [{ "text": "Best regards," }, { "type": "paragraph" }, { "children": None }, { "text": "Jogn // Text, Inc." }] }]
},
"transactionID": "050340e4-82de-4a2a-a1c4-724dfaf66cec"
}
headers = {
"Authorization": "Basic <encoded-value>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Basic <encoded-value>', 'Content-Type': 'application/json'},
body: JSON.stringify({
roles: ['owner'],
teamIDs: ['f56caf69-3f05-4386-9567-fdc909d7ad77'],
email: 'john@helpdesk.com',
name: 'John Text',
status: 'active',
avatar: 'https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg',
flags: {visitedWelcomeTutorial: true},
settings: {emailNotificationsActive: true, webpushNotificationsActive: 'always'},
autoassignment: true,
autoassignmentTeamIDs: ['9dd9e888-b42e-46c1-aa63-20cb5354c28c'],
signature: {
text: 'Best regards,\nJohn // Text, Inc.\n',
richTextObj: [
{type: 'paragraph'},
{
children: [
{text: 'Best regards,'},
{type: 'paragraph'},
{children: null},
{text: 'Jogn // Text, Inc.'}
]
}
]
},
transactionID: '050340e4-82de-4a2a-a1c4-724dfaf66cec'
})
};
fetch('https://api.helpdesk.com/v1/agents', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.helpdesk.com/v1/agents",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'roles' => [
'owner'
],
'teamIDs' => [
'f56caf69-3f05-4386-9567-fdc909d7ad77'
],
'email' => 'john@helpdesk.com',
'name' => 'John Text',
'status' => 'active',
'avatar' => 'https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg',
'flags' => [
'visitedWelcomeTutorial' => true
],
'settings' => [
'emailNotificationsActive' => true,
'webpushNotificationsActive' => 'always'
],
'autoassignment' => true,
'autoassignmentTeamIDs' => [
'9dd9e888-b42e-46c1-aa63-20cb5354c28c'
],
'signature' => [
'text' => 'Best regards,
John // Text, Inc.
',
'richTextObj' => [
[
'type' => 'paragraph'
],
[
'children' => [
[
'text' => 'Best regards,'
],
[
'type' => 'paragraph'
],
[
'children' => null
],
[
'text' => 'Jogn // Text, Inc.'
]
]
]
]
],
'transactionID' => '050340e4-82de-4a2a-a1c4-724dfaf66cec'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Basic <encoded-value>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.helpdesk.com/v1/agents"
payload := strings.NewReader("{\n \"roles\": [\n \"owner\"\n ],\n \"teamIDs\": [\n \"f56caf69-3f05-4386-9567-fdc909d7ad77\"\n ],\n \"email\": \"john@helpdesk.com\",\n \"name\": \"John Text\",\n \"status\": \"active\",\n \"avatar\": \"https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg\",\n \"flags\": {\n \"visitedWelcomeTutorial\": true\n },\n \"settings\": {\n \"emailNotificationsActive\": true,\n \"webpushNotificationsActive\": \"always\"\n },\n \"autoassignment\": true,\n \"autoassignmentTeamIDs\": [\n \"9dd9e888-b42e-46c1-aa63-20cb5354c28c\"\n ],\n \"signature\": {\n \"text\": \"Best regards,\\nJohn // Text, Inc.\\n\",\n \"richTextObj\": [\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": [\n {\n \"text\": \"Best regards,\"\n },\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": null\n },\n {\n \"text\": \"Jogn // Text, Inc.\"\n }\n ]\n }\n ]\n },\n \"transactionID\": \"050340e4-82de-4a2a-a1c4-724dfaf66cec\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Basic <encoded-value>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.helpdesk.com/v1/agents")
.header("Authorization", "Basic <encoded-value>")
.header("Content-Type", "application/json")
.body("{\n \"roles\": [\n \"owner\"\n ],\n \"teamIDs\": [\n \"f56caf69-3f05-4386-9567-fdc909d7ad77\"\n ],\n \"email\": \"john@helpdesk.com\",\n \"name\": \"John Text\",\n \"status\": \"active\",\n \"avatar\": \"https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg\",\n \"flags\": {\n \"visitedWelcomeTutorial\": true\n },\n \"settings\": {\n \"emailNotificationsActive\": true,\n \"webpushNotificationsActive\": \"always\"\n },\n \"autoassignment\": true,\n \"autoassignmentTeamIDs\": [\n \"9dd9e888-b42e-46c1-aa63-20cb5354c28c\"\n ],\n \"signature\": {\n \"text\": \"Best regards,\\nJohn // Text, Inc.\\n\",\n \"richTextObj\": [\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": [\n {\n \"text\": \"Best regards,\"\n },\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": null\n },\n {\n \"text\": \"Jogn // Text, Inc.\"\n }\n ]\n }\n ]\n },\n \"transactionID\": \"050340e4-82de-4a2a-a1c4-724dfaf66cec\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.helpdesk.com/v1/agents")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Basic <encoded-value>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"roles\": [\n \"owner\"\n ],\n \"teamIDs\": [\n \"f56caf69-3f05-4386-9567-fdc909d7ad77\"\n ],\n \"email\": \"john@helpdesk.com\",\n \"name\": \"John Text\",\n \"status\": \"active\",\n \"avatar\": \"https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg\",\n \"flags\": {\n \"visitedWelcomeTutorial\": true\n },\n \"settings\": {\n \"emailNotificationsActive\": true,\n \"webpushNotificationsActive\": \"always\"\n },\n \"autoassignment\": true,\n \"autoassignmentTeamIDs\": [\n \"9dd9e888-b42e-46c1-aa63-20cb5354c28c\"\n ],\n \"signature\": {\n \"text\": \"Best regards,\\nJohn // Text, Inc.\\n\",\n \"richTextObj\": [\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": [\n {\n \"text\": \"Best regards,\"\n },\n {\n \"type\": \"paragraph\"\n },\n {\n \"children\": null\n },\n {\n \"text\": \"Jogn // Text, Inc.\"\n }\n ]\n }\n ]\n },\n \"transactionID\": \"050340e4-82de-4a2a-a1c4-724dfaf66cec\"\n}"
response = http.request(request)
puts response.read_body{
"ID": "42e113f9-9353-4e89-9f68-69b92f423b0c",
"licenseID": 13381337,
"createdAt": "2026-06-30T22:02:08.901Z",
"createdBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
"createdByType": "agent",
"updatedAt": "2026-06-30T22:02:08.901Z",
"updatedBy": "f56caf69-3f05-4386-9567-fdc909d7ad77",
"roles": [
"owner"
],
"teamIDs": [
"f56caf69-3f05-4386-9567-fdc909d7ad77"
],
"email": "john@helpdesk.com",
"name": "John Text",
"status": "active",
"avatar": "https://livechat.s3.amazonaws.com/1520/avatars/c17903a3abff472f4b36ac33187cc135.jpeg",
"flags": {
"visitedWelcomeTutorial": true
},
"settings": {
"emailNotificationsActive": true,
"webpushNotificationsActive": "always"
},
"autoassignment": true,
"autoassignmentTeamIDs": [
"9dd9e888-b42e-46c1-aa63-20cb5354c28c"
],
"signature": {
"text": "Best regards,\nJohn // Text, Inc.\n",
"richTextObj": [
{
"type": "paragraph"
},
{
"children": [
{
"text": "Best regards,"
},
{
"type": "paragraph"
},
{
"children": null
},
{
"text": "Jogn // Text, Inc."
}
]
}
],
"attachments": []
}
}Authorizations
Use your account ID as the username and your personal access token (PAT) as the password, or pass a Base64-encoded value directly in the Authorization header. For more information, see the personal access tokens guide.
Body
Agent role
owner, normal, viewer The agent's email.
A list of teams that agent is a member of.
The full name.
The account status.
active, invited The avatar URL.
The job title.
Show child attributes
Show child attributes
Show child attributes
Show child attributes
Enable autoassignment for the agent.
A list of teams from which an agent can be auto-assigned.
Show child attributes
Show child attributes
Attachment transaction ID. Used when setting signature that includes attachmets
"050340e4-82de-4a2a-a1c4-724dfaf66cec"
Response
Successful response.
Unique object identifier.
Unique account identifier.
The time of creation.
The creator identifier.
The creator type.
agent, client, system The time of last modification.
The modification author identifier.
Agent role
owner, normal, viewer A list of teams that agent is a member of.
The agent's email.
The full name.
The account status.
active, invited The avatar URL.
The job title.
Show child attributes
Show child attributes
Show child attributes
Show child attributes
Enable autoassignment for the agent.
A list of teams from which an agent can be auto-assigned.
Show child attributes
Show child attributes
Was this page helpful?