The Modern Call Center in 2026 (It’s Not What You Think)
In 2026, the call center is an AI-first hub. Discover how agentic AI and predictive metrics are transforming service from a cost into growth. 15 min readFor Partners
Insights and updates to help our partners thrive with Text.
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2026 Guide to Customer Service Outsourcing for SaaS Growth
Outsourcing SaaS support isn’t just smart — it’s how you cut churn, scale worldwide, and protect ARR with partners who get SaaS. 21 min read -
Set Realistic SLAs to Boost Customer Retention and Avoid Team Burnout
A practical SLA guide for outsourcing companies focused on service levels, performance metrics, and reliable delivery. 13 min read -
How Evamp & Saanga Modernized Customer Engagement for Telcos with Text
Evamp & Saanga helped a telco upgrade digital support with Text, cutting call volume, improving speed, efficiency, and customer satisfaction (>80%). 9 min read -
Service Level Agreement (SLA) Explained
Service level agreements set clear, measurable expectations for support quality and help teams deliver reliable, consistent service. 18 min read -
November Summary: Text University, Review Guides, Ecommerce Webinar, and Partnership Announcement Assets
Boost your content and commissions with new Text University videos, AI review guides, and our latest ecommerce webinar. 3 min read -
The Ultimate Guide to CX Marketing as a Growth Strategy
CX marketing turns every customer interaction into part of your brand’s growth, creating loyalty through seamless, consistent experiences. 9 min read -
October Summary: Claim Profile, Manage Clients More Effectively, and Text Webinar
New tools to help partners manage clients, boost visibility, and grow with Text—plus Hugo’s success story and app insights. 2 min read -
Hidden Costs of Customer Service and How to Optimize Your Budget
Turn customer service costs into recurring revenue with the Text® Partner Program — earn 20–25% and grow smarter. 14 min read