December Summary: Partner App Changes, New Partner Badge, Service Pages, and Affiliate Materials
New Text updates to help partners gain visibility, manage clients better, and earn more with affiliate-ready content.3 min readFor Partners
Insights and updates to help our partners thrive with Text.
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Cupola Teleservices: Scaling Engagement and Insight Across Clients in the Middle East Region
See how Cupola helped clients scale real-time engagement with LiveChat, driving 5× chat growth and deeper customer insights in six months.4 min readThe Modern Call Center in 2026 (It’s Not What You Think)
In 2026, the call center is an AI-first hub. Discover how agentic AI and predictive metrics are transforming service from a cost into growth.15 min read2026 Guide to Customer Service Outsourcing for SaaS Growth
Outsourcing SaaS support isn’t just smart — it’s how you cut churn, scale worldwide, and protect ARR with partners who get SaaS.21 min readSet Realistic SLAs to Boost Customer Retention and Avoid Team Burnout
A practical SLA guide for outsourcing companies focused on service levels, performance metrics, and reliable delivery.13 min readHow Evamp & Saanga Modernized Customer Engagement for Telcos with Text
Evamp & Saanga helped a telco upgrade digital support with Text, cutting call volume, improving speed, efficiency, and customer satisfaction (>80%).9 min readService Level Agreement (SLA) Explained
Service level agreements set clear, measurable expectations for support quality and help teams deliver reliable, consistent service.18 min readNovember Summary: Text University, Review Guides, Ecommerce Webinar, and Partnership Announcement Assets
Boost your content and commissions with new Text University videos, AI review guides, and our latest ecommerce webinar.3 min readThe Ultimate Guide to CX Marketing as a Growth Strategy
CX marketing turns every customer interaction into part of your brand’s growth, creating loyalty through seamless, consistent experiences.9 min read