Text App Pricing

AI‑powered support for every stage

Essential

14-day trial

For small teams getting started with automation and AI-powered support.

$25/ user / mo

Billed monthly

Start 14-day free trial

Includes:

AI agent • 10 resolutions / mo
Basic AI features

Shared inbox and ticketing system
Live chat, email, and Messenger
Tracking up to 50 visitors
3 workflows

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Growth

For fast-moving sales and support teams ready to fully automate workflows with AI.

Starts at

$1,599/ mo

Billed monthly
Includes 5 users
Advanced Text Intelligence

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Everything in Essential, plus:

AI agent • 500 resolutions / mo
Advanced AI features
Smart suggestions

5 users included
Tracking up to 400 visitors
10 workflows
30 campaigns
Advanced widget customization
Advanced reporting
200,000 API calls
Advanced chat and ticket routing
Team canned responses
Unlimited chat history

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Enterprise

For companies prioritizing compliance, customization, and next-gen AI capabilities.

Starts at

$3,999/ mo

Billed annually
Includes 10 users
Advanced Text Intelligence
Enterprise-grade capabilities

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Everything in Growth, plus:

AI agent • 2000 resolutions / mo
Unlimited reply suggestions
Unlimited AI text editing

10 users included
Custom number of visitors tracked
30 workflows
50 campaigns
White-label chat widget
Custom dashboards
1,000,000 API calls
Multibrand support
Dedicated Account Manager
Dedicated onboarding
Service level agreements (SLAs)
Security and HIPAA compliance
Single sign-on (SSO)
Software engineer support
Alternative payment terms

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Automate customer service with Text App

Text products are trusted by 35,000+ leading brands

Text App pricing plans

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Pricing

Price / month (billed annually)

$19 / user

$1,499

$3,999

Additional user / month (billed annually)

—

$85 / user

$135 / user

Price / month (billed monthly)

$25 / user

$1,599

—

Additional user / month (billed monthly)

—

$99 / user

—

AI agent

AI Agent

Included resolutions

• 10 resolutions/mo • 120 resolutions/yr

• 500 resolutions/mo • 6000 resolutions/yr

• 2000 resolutions/mo • 24000 resolutions/yr

Extra resolutions

$0.99 per resolution

Tone of voice

UX personalization

Multilingual

Human takeover

AI Copilot

Multilingual

Conversation history

AI productivity tools

Reply suggestions

5 reply suggestions used per user / mo

50 reply suggestions used per user / mo

AI text editing

5 per user / mo

100 per user / mo

Workflows

Included workflow rules

Included workflow executions

300

1000

10000

Similar ticket suggestions

Ticket language detection

AI avatars

Chat tag suggestions

—

Chat topics

—

AI canned reply suggestions

—

Ticket summary

—

Chat summary

—

AI Knowledge Hub

Knowledge base management

Knowledge sources

Chats

Message sneak peek

Smart chat routing

Manual chat routing

Chat transfer

E-mail transcripts

Download transcript

File sharing

Private chat canned responses

Shared chat canned responses

—

Team member chat takeover

—

Chat supervision

—

Internal notes

—

Pre-chat & post-chat surveys

predefined only

Chat tags

5 default

Teams

Tickets

Automated assignment

Contact form

Statuses

Priorities

Message delivery tracking

Canned responses

Conversation rating

File sharing

Ticket tags

5 default

Teams

Team reply addresses

Forwarding addresses

Multiple email templates

Ticketing rules

Social & business channels

Website

Apps

Chat page

Messenger

Messaging

Customer details

Conversation rating

Work scheduler

—

Custom customer segments

—

Data

Full conversation and file history

60 days

Files & data storage

2 GB + 50 MB / per user

15 GB + 100 MB / per user

30 GB + 500 MB / per user

Automation

Automated tags

—

Chat canned response suggestions

—

Chat routing rules based on URL

—

Chat routing rules based on geolocation

—

Preset ticket rules

Work management

User roles

Chat availability

Chat inactivity message

Chat inactivity timeout

—

Multiple website support

Website widget translations

Live editor

Right-to-left support

Accessiblity compliance

Dark mode

Custom logo in website widget

Themes

Multilingual support

—

Proactive chat invitations

Campaigns

Campaigns impressions

1,000

10,000

100,000

Traffic tracking in real time

400

1000

Chats metrics

Tickets metrics

Metrics breakdown

Agent activity

—

Agent performance

—

On-demand reporting

—

Customization

Dark mode

Ticket user signatures

Visual email template builder

Custom roles

—

Multiple brands

—

White label

—

Customizable automated ticket reply

Developer tools

MCP server

Included API calls

start with 20,000 free API calls

start with 200,000 free API calls

start with 1,000,000 free API calls

Pay-as-you-go

then starting from $0.17 per 1000 requests

Text App access

Web app

Desktop app (macOS & Windows)

Security

256-bit SSL secure connection

Two-Factor Authentication (2FA)

Tickets built-in antispam protection

Chats Banned visitors list

Chats Credit card masking

Custom SSO

—

Security assistance

—

Audit logs

—

Product support

Self-service Help Center

24/7/365 Support

Premium services

Product training

—

Software engineer support

—

Legal assistance

—

Alternative payment terms

—

Crypto payment

—

Key Account Manager

—

Service level agreements (SLAs)

—

“Text has given me agency, freedom, and the ability to focus on the next phase of our efficiency drive.”
Duncan Andrews
CRM & Digital Manager, Wembley Stadium

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