Reply to Telegram messages from your Inbox

Connect Telegram

Go to Settings > Channels > Telegram and select Connect Telegram bot. Paste the access token from your Telegram bot and select Connect bot. Once the connection finishes, the bot appears in the bots list with the Connected status.

You’ll need admin access in Text and a Telegram bot you control. If you don’t have one yet, create it in Telegram’s BotFather. No coding is involved. You can connect as many bots as you need.

Share your bot with customers

Each connected bot gets its own chat link and QR code. In the bots list, select Open next to a bot to copy the link or the QR code. Add it to your website, email signature, or social media.

Customers open the link and send a message to start a conversation.

Reply like in any other chat

When a customer messages your bot, the conversation appears in the Inbox. Reply from Text, and the customer sees your answer in Telegram.

Available now

For the full setup walkthrough see connecting Telegram to Text.