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Available now in Text

AI Agent with a revenue counter

AI Agent answers customer questions and recommends the best option, 24/7. It tracks sales linked to each conversation, so you know which chats sell.

No signup · Your live site stays untouched

Best software for your own website or

AI agent chat recommending cycling shoes to a customer

Text is a customer service growth platform with AI Agent and a shared inbox, built by the team behind LiveChat.com, HelpDesk.com, and ChatBot.com.

Text Use Cases

  • Text for automation

    For teams tired of repetitive questions

    Let AI handle common questions so your team has time for difficult cases, product advice, and following up with prospects.

    Automate support

  • Text for ecommerce

    For growth marketers with sales targets to hit

    Start chats based on visitor behavior, engage with targeted campaigns, and track the sales linked to each conversation.

    Grow sales with AI

  • Text for customer care

    For customer reps working across channels

    Handle website chat, WhatsApp, Messenger, Instagram, and SMS in one inbox, with customer profiles and conversation history.

    Open shared inbox

Text for automation

Automate routine answers to make time for growth

AI Agent answers customer questions like your best salesperson. You decide how your AI agent responds, what it knows, and when it hands over to your team.

Try Text free
Text inbox with an AI agent answering a customer chat while a teammate follows the conversation
Knowledge list in Text with websites, files, articles and FAQ sources the AI Agent can use

Decide what the AI knows

Connect your business knowledge and review answers before the agent talks to customers. You decide what they read.

AI Agent report showing chats handled, automated CSAT score and sales generated

Monitor results of AI Agent

Track how many chats your AI Agent handles, how customers rate them, and what sales it brings in.

Kate Taurina, Head of B2B Growth at EnterTech

Before Text, we didn’t have enough time to bring new leads into the funnel. Now my team can do both: support customers and spend time on finding new clients.

Read customer story

Text for ecommerce

Convert more shoppers with AI product recommendations

AI Agent helps shoppers choose based on what they ask and browse. Engaged customers convert up to 266% higher.

Try Text free
Text inbox showing an order and the AI agent’s product recommendation next to the chat
Chat widget campaign with a discount offer, custom image and buttons, triggered by URL, time on page and customer location

Win shoppers before they leave

Send personalized campaigns based on the pages visitors view and the actions they take.

Chat in which the AI agent recommends three cycling jerseys to a shopper looking for an ultralight option

Make the best choice obvious

Compare options and suggest the best fit based on what shoppers ask, then guide them to checkout.

AI Agent sales report with total sales value and a table of top orders

See which chats bring in orders

Track each order’s value back to the conversation that led to it, so you know which chats actually sell.

Harri Hyvärinen, Customer Service Manager at Nuvoo

About 70% of our chats are with our AI agents, and about 70% of our sales made through chat are made with the help of an AI Agent.

Read customer story

Text for customer care

Handle all chats in one fast inbox

Customers can write from any channel. Your team replies without switching tabs, and follow-ups become tickets with a clear owner.

Try Text free
Text shared inbox listing chats from several channels next to a customer profile
Customer profile in the Text inbox with contact details, chat and ticket history and qualification progress

Know each customer before you reply

Open each chat with the customer’s details and past conversations, so full context is always at hand.

Queue of chats in Text with VIP customers marked with a crown icon

Serve VIP customers first in line

Tag VIP customers and their chats move to the top of the queue, so your most valuable buyers get a faster reply.

Customer chat about a damaged item with a ticket created automatically and a confirmation message from the AI agent

Turn chats into tracked tickets

Convert any conversation into a ticket, assign it to a teammate, and follow it until the issue is closed.

Justyna Jamrozińska-Żelazna, Head of Customer Care at Selsey

Sometimes customers don't need another piece of information. They need someone who understands the situation. Finding time for that was the challenge. Now we finally have that space.

Read customer story
See all product updates
  • October 22, 2026Fewer clicks, faster ticket updates
  • October 18, 2026Switch time zones to see the same results as your team
  • October 15, 2026Your chat tools, one slash away

Text AI Agent preview

Try AI Agent on your own website

Paste your URL and test how the AI Agent handles your customers in under a minute.

No signup · Your live site stays untouched

FAQ

  • What is Text?
    Text is a customer service growth platform that turns support into sales. Every chat is a sales opportunity hiding in plain sight, and Text helps you catch it with AI that answers, recommends, and moves buyers forward in real time. Everything works together in one place, where the chat widget, inbox, and tickets turn every conversation into a measurable result, and automation keeps the next steps moving across your tools. The team behind Text previously built LiveChat.com, HelpDesk.com, and ChatBot.com.
  • How do I get started with Text?
    Start by testing the AI Agent on your own website with no signup, using the demo, and see how it handles real customer questions. If you like what you see and want to explore more, create a Text account, add the chat widget with the AI Agent, connect your platform, such as Shopify or WordPress, and add your channels so you can handle all chats in one shared inbox. Find step-by-step guidance and answers to setup questions in the Text help center.
  • What features are included in the Text platform?
    Text is a complete customer service platform. Its core products include the AI Agent, live chat with a chat widget for your website, a help desk with ticketing, a shared inbox, and Skills for automating team tasks. It also covers real-time customer analytics and much more, and you can see the full list on the pricing page.
  • How does the Text AI Agent handle customer conversations?
    Text’s AI Agent answers from the knowledge sources you add yourself, such as your website, pricing pages, and files. It’s conversational AI, so it follows the customer’s train of thought and can recommend the best option or solve a case on its own. You decide when a conversation goes to your team or becomes a ticket, and the AI Agent can qualify leads and collect contact details along the way.
  • What communication channels does Text support?
    Text supports website chat, WhatsApp, Messenger, Instagram, SMS, and email. Your AI Agent answers on the website chat, and your team picks up any conversation from the same inbox, where they see the full customer profile and conversation history before replying. When a customer moves from Instagram to email, their history follows them, so they never have to repeat themselves. Tickets turn any follow-up into a task with a clear owner, so nothing waits in a separate tool.
  • Can Text automate customer service and generate sales at the same time?
    Yes. Text lets the AI Agent handle repetitive questions around the clock, while it reads visitor behavior in real time, starts conversations at the right moment, and runs targeted campaigns. Every chat stays linked to the sales it brings in, so support becomes part of how you grow. Copilot in the inbox drafts replies from your knowledge base, and Skills automates any workflow you describe in your own words.
  • How does Text integrate with e-commerce platforms like Shopify?
    Text connects with almost any platform through integrations. Shopify, WordPress, WooCommerce, and Webflow use a ready-made app or plugin, so setup takes just a few clicks. Platforms such as Adobe Commerce and Salesforce Commerce Cloud connect directly through the API.
  • Is there a free trial?
    Yes. Start a free 14-day trial and explore the platform: connect your sales platform, set up the AI Agent, and try the other tools you need. If you want to know more about plans after the trial, you’ll find everything on the pricing page.

Secure, accessible live chat for your website

Text combines SOC 2 Type 2–audited security with GDPR and CCPA compliance. The chat widget meets WCAG 2.2 AA accessibility standards.

  • CCPA
  • WCAG 2.2
  • SOC2
  • GDPR
  • PCI DSS - SAQ A
  • BBB Accredited Business
  • Data Privacy Framework