Your real workload, in one number
The Total cases report counts chats and tickets together, with toggles for each on its own, plus targets, trend direction, and automatic anomaly flags. 1 min readProduct Updates
How Text turns more conversations into revenue, one release at a time.
All articles
Page 3 of 7-
-
Your widget runs, where you say it runs
Name the sites allowed to run your chat widget. A full domain with its subdomains, or exact entries. Everywhere else, it won't load. 1 min read -
Get opportunities on your Conversion Radar
Conversion Radar flags the moment a visitor shows a buying or lead signal, in real time, and pairs it with the campaign to match. 1 min read -
A form is a question you ask before saying hello
Both forms now share one editor. For new accounts, pre-chat starts off so your AI Agent can ask for what it needs during the conversation. 1 min read -
See what your AI Agent doesn't know yet
The Performance tab shows exactly which questions come up most, so you know precisely what to teach your AI Agent next. 1 min read -
See every sale chat closed, in one report
The sales conversion report compares sales from AI Agent chats, human agent chats, and visits with no chat. 1 min read -
Now there's room to shop
Your AI Agent's product recommendations now expand to a readable size, with photo, price, add to cart, and a tappable photo gallery. 1 min read -
The AI agent can now read customer screenshots and photos
The AI agent now understands the images a customer sends, not only the text they type. A screenshot, a product photo, a picture of a damaged item: the agent reads what is in the image and uses it in the conversation. It is live now. 2 min read -
Campaigns are no longer admin-only
The campaigns page used to be admin-only. Now agents can open it, see every campaign, and create and run campaigns inside their own groups. Where an account has opportunities, agents can launch the campaigns tied to them too. 3 min read