Decide what happens when no one's there to answer
Make sure your customers stay connected, even when your team is offline. You can keep the chat open or show a form instead, ensuring that messages sent at 11 PM still reach you. 1 min readProduct Updates
How Text turns more conversations into revenue, one release at a time.
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Watch your AI Agent sell, before you turn it on
Product cards now appear in the Preview widget, so you can give your AI Agent a test ride and give your customer the best experience. 1 min read -
Ask ChatGPT what's happening in your customer conversations
Text is now live as a plugin on the ChatGPT marketplace, so a question that used to mean reading every chat now takes one sentence to ask. 1 min read -
See which channel actually turns chats into leads
See which channel — AI agent, human agent, or chat form — converts best. New Leads Conversion Report breaks it down for you. 1 min read -
Stop asking the same qualifying questions twice
Qualification details now save to the customer profile, so you can pick up the next conversation knowing what you already learned in the last one. 1 min read -
Your WooCommerce cart, live in the chat
See a visitor's WooCommerce cart live in the chat, and follow up before the sale goes cold. 2 min read -
One campaign design doesn't have to fit every screen
Now you can target campaigns by device, so each campaign shows up on the screen it was designed for. 1 min read -
Suggested questions, tailored to every page
The minimized widget now shows AI-generated questions for the page a visitor is on, so they can start a conversation before opening the chat. 1 min read -
Look in on any chat without landing in it
A live list of every chat your teams have open right now, AI Agent included. Read any of it without taking over, and step in only when it's worth it. 1 min read