Targets land in single-metric reports
Managers can set a target on any single-metric report, manually or by accepting a suggested value based on recent results. Now every report has a line on it that says what good looks like. 2 min readProduct Updates
How Text turns more conversations into revenue, one release at a time.
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April 2026 Product Updates
AI agent can now recommend products, the app can flag revenue opportunities in real time, and routing rules control which conversations reach which teams. 7 min read -
Custom SSO is live for enterprise customers
Connect your own identity provider and have your team log in through it. The setup guide is live in the help center. 1 min read -
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Custom fields land in tickets
Add the fields your support process actually needs. Priority tier, order ID, region - whatever the workflow calls for. 2 min read -
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March 2026 Product Updates
March brought the biggest AI agent upgrade in Text App's history. 3 min read -
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February 2026 Product Updates
AI reply suggestions arrive in Tickets, Workflows can now talk to any external system, live cart data gives agents commercial context in real time, and Teams management is now native to Text. 3 min read -
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January 2026 Product Updates
This month: your AI agent learns to greet every visitor personally, e-commerce data shows up where agents actually need it, and the chat widget gets the space it's been missing. 3 min read -
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December 2025 Product Updates
This month: the widget gets bigger and smarter, your AI agent starts tracking sales, and language barriers get a lot smaller. December closes out the quarter with changes your customers will notice the moment they visit your site. 3 min read -
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November 2025 Product Updates
Shopify comes to Text App, you get a single view of every customer you've ever talked to, Workflows get smarter, and your AI agent learns faster with a new kind of knowledge source. 3 min read